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Sales Support and Implementation Manager

1 month ago

Sydney, Australia Eclipx Group Full time

Description

  • ASX 300 listed financial services organisation
  • Flexible & hybrid working arrangements
  • Sydney, Melbourne and Brisbane location

Do you want to:

  • work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
  • understand the strategic direction of your organisation and how your effort contributes to success?
  • work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
  • work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
  • be recognised and rewarded for your performance?
  • work for an organisation where ‘C-A-R-E’ are their values?
  • have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then Eclipx Group might be the place for you.

Eclipx Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

To play a major role in the success of the business by ensuring that new growth opportunities are efficiently managed and maximised.

The Sales Support and Implementation Manager is required to ensure timely management of the transition and implementation process, assist in building customer relationships into a true partnership arrangement as well as being the first point of contact for all customer setup, prospecting, quotations through to orders and customer signup with the Business Development team.

Sales Support Responsibilities –

  • Support the Director of Customer Partnerships, BDM and SME Teams in the execution of the strategic plan to generate growth and win business.
  • Support reporting requirements for BDM and SME teams including budget vs actual sales data
  • Co-ordinate the Salesforce Input to ensure data and reports are up to date and verified.
  • Research industry data and provide market insights to support prospect penetration. E.g. Vehicle fit for purpose reporting
  • Management of vehicle quoting through to ordering process with BDM team.
  • Support the team in continuous business improvement to better streamline and automate process as required.
  • Manage Sales Support Co-ordinator as a direct report
  • Manage and update Sales Toolkits as processes and systems change

Implementation Responsibilities -

  • Assist BDMs with document preparation, validation, activation and storage for prospect customers.
  • Create Customised Service Packages (CSPs) where required with relevant approvals.
  • Regular data management of customer contacts within Salesforce and Drive.
  • Assist BDM team with customer on-boarding and implementation alongside the Relationship Management team.
  • Monitor daily Sales reporting to ensure systems are updated with relevant account owners. Also monitor Account Management reporting on a monthly basis to identify accounts that need to be handed over.
  • Assist and manage ad-hoc projects required by Director – Customer Partnerships.
  • Other duties as required.

Requirements

  • Minimum 2 years in a Sales and/or Account Implementation role
  • Experience in the fleet industry not required but desirable.
  • Proven ability to deliver exceptional customer service.
  • Demonstrable reporting, plan implementation and telephone-based skills.
  • A proven ability to build, manage and influence stakeholder relationships.
  • Ability to work well within a team environment.
  • Previous experience working in high pressure, fast paced commercial environments.
  • Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/or industry specific qualifications desirable

Benefits

  • 5 additional days of annual leave per year.
  • 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
  • a ‘Dress for your Day’ policy.
  • flexible and hybrid working arrangements.
  • an extensive range of other employee benefits.

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