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Cluster Sales Manager

2 months ago

Docklands, Australia Marriott Full time

Job Number 24158005
Job Category Sales & Marketing
Location Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Cluster Sales Manager, opportunity awaits. 

Reporting directly to the Cluster Director of Sales, The Cluster Sales Manager is responsible for implementing initiatives and leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives and personal sales goals. A key focus of the job is to call potential new accounts and re-solicit past business to achieve and/or exceed targeted business development activity in the MICE sector and develop new opportunity objectives. This position supports Marriott’s Sales & Marketing vision and drives customer loyalty and by delivering excellent customer service as the initial point of contact, with each customer interaction. 

This cluster role will find you working to support both Melbourne Marriott Hotel Docklands & AC by Marriott Melbourne Southbank.  

Position Summary:

  • Build and maintain long-term relationships with existing and potential clients through regular communication and networking.
  • Understand and actively utilize company marketing initiative/incentives to convert cold leads to warm leads.
  • Effectively presents market hotel benefits and features based on customer needs.
  • Utilizes negotiation skills and creative selling abilities to uncover new business.
  • Utilize digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively.
  • Develop and implement sales strategies to achieve property’s objectives whilst consistently analysing market information.
  • Support the hotel’s service and relationship strategy, driving customer loyalty by engaging and connecting with new customers and inspiring guests through each customer experience.
  • Support Director of Sales in preparation of regular reports on sales performance, including reporting on KPI target results, market trends, and competitor activities for management review.
  • Develop and manage relationships with key stakeholders, both internal and external
  • Attend a range of industry networking events and create memorable experiences for new customers on-property. 

About You:

  • You are a proactive individual who is results orientated.  
  • Excellent communication, negotiation, and presentation skills
  • Ability to work autonomously 
  • Proficient in CRM software and Microsoft Office
  • Ability to leverage business intelligence from Sales & Marketing Platforms and software data sources to generate leads.
  • Hotel operational experience, or proven experience within a high performing sales department within the hotel and events sector. 
  • Experience in a similar managerial role
  • Ability to engage with a range of businesses and a variety of professionals through building relationships and a network of trust 
  • Self-motivated, driven and energized in a fast-paced environment.
  • Working knowledge of the key intermediaries in the MICE and Corporate sectors in international, interstate and local regions. 
  • Current working rights within Australia

Our Benefits: 

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
  • Highly lucrative performance-based incentive bonus paid quarterly 
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.  
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.