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Lodge Manager

1 month ago

Darwin City, Australia Hospitality & Guest Experience Full time

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Outback Spirit offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Arnhem Land & Far North Queensland, we bring iconic experiences to life. We operate 10 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

The Role

Pungalina is a vast wildlife sanctuary stretching from the Savannah Way to the pristine coastline of the Gulf of Carpentaria. Owned and operated by the Australian Wildlife Conservancy, it protects a diverse range of ecosystems, including over 350 species of mammals, birds, reptiles and frogs.

Outback Spirit is seeking an experienced couple to manage the Pungalina Safari Camp in the heart of the sanctuary for our touring season, ending in September. This is a unique opportunity to live onsite in provided accommodation in an extremely beautiful and remote location.

Both roles are very hands-on managing the day-to-day operations of the property including leading and managing staff, carrying out maintenance, guest activities, infrastructure, rosters, logistics and administration. Specifically, you will be responsible for creating an unforgettable environment and experiences for our guests.

At least one person MUST have their Coxswain License and the ability to take our guests out on the Calvert River.

The role will also involve, but is not limited to:

  • Actively working towards meeting the Net Promoter Scores (NPS)
  • Ensure the team is delivering impeccable guest-facing experience
  • Support and lead the team to deliver an exceptional food and beverage experience to our guests
  • Ensuring budgets are met and cost-controlled across the lodge
  • Support and lead the team in providing immaculate and high standard of guest accommodation
  • Drive a culture of safety, ensuring all incidents and hazards are reported and investigated in a timely manner
  • Complete all administrative tasks as required by the operations team
  • Take an active role in inductions, and staff training
  • Other management tasks required for the successful running of the lodge

This is your opportunity to guide and assist in the leadership of a fantastic team, experience new and exciting adventures and create lasting memories for our guests, staff, and yourself.

About You

You will have a passion to travel and a desire to experience working and living in remote locations with a love for sharing unique and iconic experiences. The ideal candidate will have:

  • One person MUST have their Coxswain License
  • Experience in Maintenance or as a ground person (preferred)
  • The availability to start ASAP and work until the end of September
  • Proven experience as managers
  • Previous experience working remotely
  • Passion and enthusiasm for hospitality, travel, tourism and adventure
  • Pride in delivering exceptional standards of service, ensuring that guests leave us with memories that last a lifetime
  • High levels of interpersonal and communications skills
  • Proven experience in general hospitality
  • The ability to think on your feet while delivering within set time frames
  • A Responsible Service of Alcohol certificate
  • Remote First Aid certification (must include CPR)
  • Food Safety certificate
  • An attractive salary
  • Onsite accommodation and meals
  • A rare opportunity to live in one of the most spectacular settings
  • The opportunity to gain a true appreciation of some culturally significant wilderness
  • The amazing opportunity to work in a dynamic, growing tourism business
  • Generous discounts on Journey Beyond travel and experiences
  • Up to 40% discount on Journey Beyond merchandise

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