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Customer Support Site Supervisor

2 months ago

Kalgoorlie Boulder, Australia Komatsu Australia Pty Ltd Full time

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

Join Komatsu in Kalgoorlie as a Customer Support Site Supervisor, overseeing the efficient operation of our Parts Department.

You'll lead a team of Customer Support Representatives, ensuring high customer satisfaction by managing parts sales, orders, and enquiries with a focus on timely and effective service.

As a Customer Support Site Supervisor you will manage the CSRs rosters, provide staff training, and feedback, and identify any area of improvement.

Roster: Monday – Friday & every 3rd Saturday

Annualised Wages: $115,206.00 + Super + 5% Annual Bonus + On Call Allowance

Role Located: Kalgoorlie

Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Income Protection Insurance provided through our company superannuation fund
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

  • Proven experience in team supervision.
  • Trade qualifications are highly regarded but not mandatory.
  • Excellent verbal and written communication skills
  • Able to build and maintain professional relationships with internal and external stakeholders
  • Inventory and warehouse experience desirable
  • Forklift licence desirable

Ready to get started? Simply hit the apply now button

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.