Operational Excellence Coach

2 weeks ago

Bendigo, Australia Bendigo and Adelaide Bank Full time

Position Description: 

Your new role with Bendigo Bank is just a few clicks away.

As the Business Analyst Performance Optimisation you will form a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.

You will focus on supporting the ActiveOps framework implementation across Operational Teams and administering requests and solving it within the defined SLA’s. You will deliver consistent operational productivity and performance data reporting across various operational teams and conduct analysis against defined performance metrics to identify efficiency.

You will work closely with other members of The Operational Enablement Department to review opportunities to support the Bank to become more productive and efficient. You will also work broadly across all business units to ensure a good understanding of workplace practices and how new frameworks and support can be implemented.

As our new Business Analyst Performance Optimisation, you will bring the following skills:

Highly developed time management skills and the ability to prioritize work to ensure deadlines are met Advanced interpersonal communication skills with the ability to influence relationships in conjunction with strong listening, verbal and written communication skills Proactive, innovative and prepared to go the extra mile to deliver exceptional customer service Demonstrate strong problem -solving skills and an ability to interpret business needs and propose recommendations Strong analytical and interpretation skills, including the ability to gather requirements, identify and analyse options, draw logical conclusions and make quality recommendations High level of attention to detail Reporting and analytical skills (previous experience in PowerBi dashboard) highly regarded. Ability to work in a fast paced environment

We offer flexible work options that put our people first and a hybrid model of x2 days in a local Head Office p/week

This role is a full time, permanent role, based at any of any of our head office locations

About Bendigo Bank

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

Find out more about us and our incredible history here:

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.

For more information, check out the page.

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