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Operational Transformation Manager

2 months ago

Brisbane, Australia Deloitte Full time

Operational Transformation Manager – Health (Data Analyst)

Global opportunities – for the travel bugs out there CulturalFlex to observe your cultural and religious days of significance. 18 weeks paid parental leave + 12 months return to work support (work 4 days and get paid 5)

Do you want to make an impact that matters with Deloitte by contributing to some of the most important economic, social and infrastructure developments? Are you passionate about making a difference by solving complex problems and working with like-minded professionals and help us improve the quality of life for citizens across health and social services sectors?

What will your typical day look like?


The Operational Transformation team (within Strategy, Risk & Transactions) works across public and private health services to support them with financial and operational performance improvement, health service planning, investment decision making, and major infrastructure projects.

Working collaboratively with other teams both locally and interstate you could be supporting financial performance and sustainability projects, funding optimisation projects with major hospital providers (utilising detailed diagnostic tools relating to the national and state activity-based funding model/s), and health service planning engagements (such as regional health and service need analysis, analysis of population and demographic data, and historic and projected activity).

As a manager you will work closely with the Partners, Directors, and other team members to win and deliver client engagements, while also managing small teams of staff to deliver those projects.


You will have extensive, detailed, working knowledge of health data sets – including (but not limited to) population and demographic data, hospital activity data sets and collections, health financial and operational performance data, and/or activity projection methodologies and data sets. You will be experienced in applying strong quantitative skills to projects and programs to develop robust financial and commercial analysis as well as the ability to present the outcomes of this analysis effectively.

You will also be supported to grow your own skills and career while being challenged to:

Support the delivery of significant public and private engagements within the growing health and human services sector. Engage directly with our clients to understand and define their requirements and manage our client engagements. Utilise your strong financial and quantitative modelling skills to play a leading role in the delivery of client engagements spanning financial, operational, and commercial engagements. Develop your own skills, internal and external networks, and support business development initiatives. Foster a collaborative and supporting environment which encourages team members to step up and make an impact.

Our team has worked on a range of interesting and exciting projects. In the last couple of years, we have:

Improved the financial and operational sustainability of numerous health service providers (across government and the private sector) – this includes, but not limited to: Workforce productivity analysis and benchmarking Activity Based Funding technical advice. Service delivery options assessment Developed business cases for a number of major hospital redevelopments across Queensland; from service planning through to detailed business cases and commissioning support. Provided advice to Government on funding model arrangements and commissioning mechanism for hospital and health services.

Enough about us let’s talk about you.


In addition to having a passion for working in the health and human services sector – the ideal candidate will demonstrate the following:

Extensive, detailed, working knowledge of health data sets – including (but not limited to) population and demographic data, hospital activity data sets and collections, health financial and operational performance data, and/or activity projection methodologies and data sets Experience in data analytics using a range of tools, potentially including Excel, SQL, Python; and visualisation utilising tools such as Tableau and PowerBI Developing quantitative and qualitative analysis to derive insights and support decision making. Applying analytical frameworks using either commercial, financial, economic, or other problem-solving skills Drafting well-structured evidence based and persuasive reports and / or business cases (both MS Word and PowerPoint) suitable for a variety of audiences including government and industry. Managing staff, projects and developing client relationships to ensure the successful delivery of high-quality outputs on time and within budget. Coaching and fostering team performance and culture

Other experience that would be highly regarded includes:

Qualifications and/or experience as a Health Information Manager or equivalent Clinical and/or hospital operational experience Developing relationships and supporting business development activities that contribute to the growth of the business. Working with or in the public sector, or consulting to Government