Student Success Officer

2 weeks ago

Perth, Australia Murdoch University Full time

Continuous, Full Time (37.5 hours per week)

Classification H0505| $75k – $84K plus 17% employer superannuation contributions

Periodic salary increases between 1 January 2025 to 1 July 2026 totalling an 8% increase

Salary Packaging opportunities

Ref: JR103191

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

About Us

Our Student Success Specialist Team is dedicated to delivering expert support tailored to the unique needs of international students, including visa compliance guidance. As a vital part of the broader Student Success Team, we play a key role in enhancing student experiences, ensuring smooth transitions, steady progression and outstanding achievements throughout the entire student journey.

Whether supporting domestic or international students, our commitment extends across all levels of study—undergraduate and postgraduate—both onshore in Australia and online. By aligning with university-wide initiatives, we strive to foster academic excellence and boost graduation outcomes for students around the globe.

The Role

As part of the Student Journey Services team, Student Success Officers play a crucial role in supporting the Student Success Specialist Team, which addresses complex student cases, international student needs and compliance requirements.

In this dynamic role, you’ll handle a variety of responsibilities, including triaging and responding to student queries, assessing and processing applications, maintaining accurate student records and data and providing vital assistance to students facing academic challenges. You’ll also contribute to impactful, large-scale initiatives designed to enhance student success and outcomes for our diverse and growing student community. If you're passionate about supporting students and making a difference in their educational journey, this is your opportunity to shine

What you’ll bring to this role

A degree with subsequent work experience; or an equivalent combination or relevant experience and/or education/training.

Experience in managing and providing excellent customer service.

High level of organisational, time and workload management skills.

Analytical and problem-solving skills.

Computing skills and experience using word processing, spreadsheets and database software.

Please note, the successful candidate will be required to provide a current Working with Children Check or ability to apply for one in accordance with the University's Employee Background Checks Procedure.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

Competitive remuneration

Paid leave entitlements

Flexible work arrangements

Salary packaging options

Employee Assistance Program

On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply

Please apply by submitting the documents below:

A cover letter including a statement addressing the selection criteria (with reference to the Position Description)

Your most recent resume (CV)

Please view the position description here.

Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.

Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Position contact: Larson Lee, Student Success Team Leader, larson.lee@murdoch.edu.au

Closing date: 8 December 2024 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

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