Collections Officer | Gold Coast | Financial Services

1 month ago

Mudgeeraba, Australia SB Recruitment Full time

The Company…..
 
This Queensland organisation have built a fantastic reputation over the past 25 years and are known across the corporate & government sector for their passion, commitment to their clients and their strong desire to obtain a fantastic result for all involved.
  
Based in the heart of the Gold Coast, staff have access to corporate offices while also being able to work a hybrid work model. 
  
Due to business expansion, this organisation is seeking to hire a dedicated and professional collections specialist to join them during this exciting period of growth. The business is committed to building a culture of accountability, consistent team support and professionalism. They provide their staff with supportive & approachable Management which are committed to your career growth and professional development.
 
 
The Benefits…..  

  • Hybrid work model
  • Collaborative & supportive work environment
  • Expanding organisation which provide staff with ongoing career opportunities.
  • Attractive & achievable bonus structure  

 
The Job….
 
Reporting through to the Team Leader, you will be responsible for the following duties:  

  • Liaising with consumer customers in relation to early stage overdue accounts from the telecommunication, financial services, utility sectors.
  • Negotiating and monitoring payment arrangements.
  • Liaising with various internal & external stakeholders to solve client queries.  

 
You…..
 
To be successful in this role, you must have experience in the below areas and possess the following personal qualities:
  

  • Minimum 12 months experience in the customer service space in retail, hospitality, corporate etc OR
  • Minimum 6 months experience in collections or financial hardship.
  • Excellent written & verbal communication skills with the ability to build rapport easily.
  • Strong desire to learn and develop a career in the finance sector.  

 
How to apply…..
 
We are looking for a dedicated and driven customer centric specialist to enhance this fantastic team environment. If you have the skills and experience we're seeking, we would love to hear from you. Send your application to lmiller@sbrecruitment.com

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