Infrastructure & Operations Manager

4 weeks ago

Ryde, Australia West Recruitment Full time

- Proud National family-owned business
- Brilliant team environment
- Future path to CIO

Are you an ambitious leader with a background in a managed service provider environment?

Are you excited about steering infrastructure and services in a family-owned business with a long history in Australia?

If you're passionate about cultivating relationships, embracing innovation, and aspire to become a future CIO, this Australian family-owned business has exciting opportunity for an Infrastructure and Operations Manager to join their close-knit IT team.

About the Company

The company is a proud national Australian family-owned business with a rich history and a tradition of excellence and is well-known for their close and highly collaborative team culture. As a national business and a leader in their industry, they are committed to innovation, growth, and are primed to totally disrupt the industry.

Purpose of the Role:

As the Infrastructure and Operations Manager, you will provide technical and team leadership and play a pivotal role in the continued growth of the business.

This position would be well-suited for a natural leader, preferably from an MSP background, and offers a unique opportunity to be at the forefront of industry disruption and change.

Key Duties and Responsibilities:
•Cultivate strong relationships with teams, partners, and stakeholders, ensuring effective collaboration and seamless operations.
•Develop and deliver business-aligned infrastructure, security, and services roadmaps, consistently upholding Kennards' values.
•Prioritise tasks, coordinate incidents, and manage service delivery for a service-oriented experience across the organisation.
•Lead security and compliance initiatives, maintaining a rationalised and compliant security posture, including experience with frameworks such as Essential 8 and PCI Compliance.
•Develop redundancy strategies, business continuity, disaster recovery, and incident response plans.
•Create and lead a proactive maintenance framework, ensuring service reliability.
•Orchestrate and project manage the expansion of the operating platform to new retail locations.
•Cultivate a healthy technology Wiki to facilitate knowledge sharing within the team.
•Transition technical concepts into business cases for new and emerging technology.
•Provide ongoing monthly Platform, Operations & Security reporting to the CIO.

Your Experience and Strengths
•Solid history of leadership within a fast-paced Managed Service Provider environment.
•Ability to cultivate relationships and communicate technical concepts in a balanced, business-focused manner.
•A collaborative leadership style that encourages teamwork.
•Strong background in modern infrastructure, platform, services, security, and integration, with knowledge of •Corporate Cloud computing, application integration, and security services.
•Robust foundation in security, including firewalls, intrusion detection/prevention, and vulnerability management.
•Experience using and configuring automated monitoring tools, workflows, and actions.
•Proficiency in working with cloud computing workloads and hybrid inter-operability.
•Ability to gather relevant information, think critically, and systematically orchestrate solutions.
•Knowledge of ITIL and industry best practices, coupled with strong oral and written and communication skills.

If you're looking for a lifestyle change and for an opportunity to lead and innovate in a company with a rich history and a rewarding future, apply today and become part of a dynamic team that is set to disrupt the industry.

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