Field Clinical Specialist Manager

3 months ago

Melbourne, Australia Boston Scientific Full time

Hiring Manager: Josh Quinn
Recruiter: Aislinn Roche

ABOUT THE ROLE

 

The position of Field Clinical Specialist Manager – Electrophysiology (FCSM) is to lead the day-to-day activities of the Clinical Specialist team in the South, to drive clinical excellence through developing the Clinical Specialist team and responsible for leading, coaching and developing the Clinical Specialist team to achieve optimal patient outcomes.  Additionally, the FCSM ensures team members stay up to date with industry, competitor and product knowledge. 
 
The FCSM will frequently work in close collaboration with Territory Managers and other commercial leaders to ensure effective and efficient clinical case coverage across the region based upon the clinical customer needs.  This includes collaboration across both the EP team (cases) and CRM team as hybrid (EP & CRM) Clinical Specialists may report to and/or work to support EP cases under the general leadership of the FCSM. 
 
The FCSM works closely with the Clinical Educator – Electrophysiology to achieve alignment between online, formal, hands on and didactic training courses (facilitated by the Clinical Educator), and in-field clinical coaching to achieve clinical excellence with FARAPULSE, RHYTHMIA, Access Solutions products, and where appropriate POLARx, LABSYSTSEM PRO and any new electrophysiology technologies launched by Boston Scientific. 

 

WHAT WILL YOU BE RESPONSIBLE FOR?

 

 

People Development:

  • Responsible for supporting a high performing team and facilitating a positive winning spirit and collaborative culture.  
  • Identifying and attracting Clinical Specialists and supporting their onboarding into the team and organisation 
  • Proactively coaching team members in the field and providing constructive feedback, identifying training needs to support and achieve individual and business goals as well as development objectives
  • Drives positive employee engagement and team culture within the team and across the EP division 

 

Building and Maintaining Relationships: 

  • Builds and maintains strong relationships and understanding of customers
  • Maintains contact with major accounts and key relationships
  • Supports key customers with education forums
  • Attends and participates in customer, company and industry  sponsored events and meetings
  • Develops and maintain relationships with functional areas

 
Clinical Excellence:

  • Maintains an understanding of the product portfolio and can differentiate each product line against competitor products
  • Develops and maintains a depth of clinical knowledge through published literature, conference addresses and local clinical expertise
  • Shares clinical and technical experiences in a way that motivates others and teaches applicable skills
  • Coaches others in the field
  • Coaches team members to provide case support to support the sales plan & strategy
  • Actively supports divisional initiatives to achieve business strategies and goals through the Clinical Specialist team

 
Business Processes:

  • Provides input into Salesforce over Account potential and Customer behaviour based on defined market segmentation
  • Applies business practices and methods in own job function
  • Ensures Clinical Specialist team integration with related areas to deliver programs, services and results
  • Works as part of a larger group on Therapy Development by identifying the referring network to increase patient flow in relation to Strategic Business Partnerships & KOLs  
  • Supports Territory Managers with KOL management

 
Collaboration:

  • Works collaboratively with Business Development and Sales team to ensure clinical services and programs are delivered to clinical stakeholders
  • Arranges, plans and executes agreed training and proctoring activities
  • Works as part of a cross-functional team between Sales, Marketing and Clinical teams to achieve required business outcomes
  • Creates an environment for the team to share knowledge and ideas. 

 
Customer Development:

  • Engages customer on product clinical advantage and benefits to patient and offers exceptional clinical and procedural value to drive customer confidence particularly with new product launches
  • Provides feedback and contributes to business objectives, contracts and tenders where appropriate

 

Other:

  • To represent Boston Scientific values and integrity
  • Works on projects etc as needed to support the BSC business
  • Attending meetings, conferences and exhibitions as required to promote Boston Scientific products and services

 

 

 

KEY COMPETENCIES REQUIRED FOR SUCCESS

 

People Development  

  • Attracts, develops, manages and retains talent.  Holds self and others accountable for making continuous progress against development objectives.  
  • Builds and develops an engaged team and creates a culture of respect and accountability.  Creates a sense of energy, excitement and personal commitment to the organisation through empowerment and recognition. 

 
Functional Knowledge 

  • Requires in-depth understanding and application of concepts, procedures and practices within own job function; has broad experience in applying this knowledge in a variety of situations. 

 

Planning & Execution 

  • Sets plans with clear deliverables, milestones and accountabilities, aligned with the division. 
  • Has a results oriented mindset; creates a sense of urgency and ownership amongst team to achieve goals.  

 
Relationship Building & Influence 

  • Builds and maintains effective external as well as internal networks that add value in achieving work related goals. 
  • Skilled in building rapport with a wide variety of individuals. 
  • Influences and motivates others.  Wins support and acceptance for proposed changes and ideas through consideration of key stakeholder needs.   

 
Collaboration & Communication 

  • Models and promotes collaboration and works effectively with others to achieve goals.  Involves others, where appropriate, in decision making. 
  • Creates an environment which promotes honest and open communication and information sharing amongst the team.  Listens actively and encourages expression of ideas. 

 

 

SKILLS AND QUALIFICATIONS

  • Previous leadership success / experience is highly regarded, however less experience will be considered for an exceptional candidate. 
  • Previous experience in Electrophysiology and Cardiac Rhythm Management is highly desired.
  • Demonstrated commercial track record of success
  • Proven experience in mentoring and coaching others
  • Experience in developing a collaborative team environment that displays core values
  • Ability to plan and prioritise a flexible work schedule
  • Tertiary qualification in life sciences or business management (desirable). 
  • Ability to undertake regular domestic travel (required). 
  • Aptitude for acquiring technical knowledge.
     

Requisition ID: 591116

  • Field Clinical Specialist Manager

    3 months ago

    Melbourne, Australia Boston Scientific Corporation Full time

    **Work mode**:Field Based**Onsite Location(s)**:Melbourne, AU**Hiring Manager**: Josh Quinn **Recruiter**: Aislinn Roche**ABOUT THE ROLE** - The position of Field Clinical Specialist Manager - Electrophysiology (FCSM) is to lead the day-to-day activities of the Clinical Specialist team in the South, to drive clinical excellence through developing the...

  • Field Clinical Specialist Manager

    3 months ago

    Melbourne, Australia Boston Scientific Corporation Full time

    **Job Description**: **Posted Date**: - Sep 13, 2024**Workmode**: - Field Based**Hiring Manager**: Josh Quinn **Recruiter**: Aislinn Roche **ABOUT THE ROLE** The position of Field Clinical Specialist Manager - Electrophysiology (FCSM) is to lead the day-to-day activities of the Clinical Specialist team in the South, to drive clinical excellence through...

  • Clinical Trial Associate I

    6 months ago

    Melbourne, Australia Avance Clinical Full time

    **Who are we?** We’re Avance Clinical a Contract Research Organisation. We offer specialised services supporting drug development for the pharmaceutical and biotechnology industry. We have a rich history in this area with our founding roots dating back to the 1980’s. If you already work in this industry you’ll know that we are experts in our...

  • Field Marketing Specialist

    6 months ago

    Melbourne, Australia Oracle Full time

    As a Field Marketing Specialist for Oracle Health, you will be responsible for crafting and delivering sales plays and event marketing plans supporting regional sales leaders, clinical teams, and Oracle Cloud applications and infrastructure teams. This role requires a collaborative team player who can work optimally across various functions to drive...

  • Clinical Specialist

    6 months ago

    Melbourne, Australia Allergan Aesthetics Full time

    **Company Description** This role delivers tailored educational support for HCPs in a safe and supportive environment, offering support rather than influence over the HCPs clinical judgment. They act as a facilitator on facial assessment, AMI initiatives, injection procedures and patient consultations, supporting the HCP in safe and effective...

  • Ultrasound Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Philips Full time

    About the RoleWe are seeking a highly skilled Ultrasound Specialist to join our team in Australia. As a Clinical Application Specialist, you will play a key role in providing clinical support and training to customers across the country.ResponsibilitiesProvide expert clinical support and training to customers on Philips Ultrasound equipmentWork with Account...

  • Electrophysiology Clinical Leader

    1 month ago

    Melbourne, Victoria, Australia Boston Scientific Full time

    About the RoleThe Field Clinical Specialist Manager - Electrophysiology position is a leadership role that oversees the day-to-day activities of the Clinical Specialist team in the South region. Key responsibilities include developing the Clinical Specialist team, leading and coaching team members to achieve optimal patient outcomes, and ensuring team...

  • Senior Clinical Applications Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full time

    We are seeking a skilled and motivated Senior Clinical Applications Specialist to join our Point of Care team based in New South Wales. As a key member of our team, you will play a vital role in driving the clinical use of our revolutionary new system and existing POC products.About the RoleThe successful candidate will be responsible for:Driving clinical...

  • Clinical Specialist

    6 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Western Metropolitan Job type: Part time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Medical, Nursing Reference: 71482 **Clinical Specialist - OCD and Anxiety** - ** Ongoing part-time role | 6 days per fortnight**: - ** Based in Sunshine|...

  • Clinical Saftey Specialist

    4 months ago

    Melbourne, Australia InterSystems Full time

    Job SummaryThe Clinical Safety Specialist will work alongside other members of the clinical safety team to manage the adoption of InterSystems’ Clinical Safety Management Framework supporting the development and implementation of InterSystems’ products. Responsibilities:Provide the clinical safety assurance service across InterSystems’ products.Adapt...

  • Clinical Specialist

    6 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Western Metropolitan Job type: Part time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health, Nursing Reference: 74838 **Clinical Specialist - Early Psychosis** - ** Ongoing part-time role | 6 days per fortnight**: - ** Based at our emerging Werribee site**: - ** Participate...

  • Clinical Technical Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time

    Role OverviewWe are seeking a skilled Clinical Technical Specialist to join our team in Melbourne. This is a 12-month fixed-term contract that will provide you with an opportunity to work in a dynamic environment and develop your skills in the field of robotic technology.

  • Clinical Specialist

    6 months ago

    Melbourne, Australia Boston Scientific Corporation Full time

    **Work mode**:Field Based**Onsite Location(s)**:Melbourne, VIC, AU**Hiring Manager**: Josh Quinn - **Recruiter**: Kathryn Harris- Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you’ll see...

  • Clinical Specialist

    3 months ago

    Melbourne, Australia Boston Scientific Corporation Full time

    **Job Description**: **Posted Date**: - Aug 14, 2024**Workmode**: - Field Based**Hiring Manager**: Josh Quinn **Recruiter**: Kathryn Louise Harris **ABOUT THE ROLE**: Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading...

  • Clinical Monitoring Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Thermo Fisher Scientific Full time

    About the RoleAs a Clinical Monitoring Specialist at Thermo Fisher Scientific, you will play a crucial role in ensuring the success of our clinical trials. With your expertise and attention to detail, you will conduct site visits, assess protocol compliance, and manage documentation.Key ResponsibilitiesConduct remote or on-site visits to assess protocol and...

  • Clinical Educator

    6 months ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Education and Training, Medical, Nursing Reference: 50591 - Austin Health - Clinical Nurse Educator - RN35 QRED3 (Grade 4B) - Permanent Part Time: 16 hours a week - Access and Demand Division: Hospital in the Home...

  • General Manager

    6 months ago

    Melbourne, Australia Epworth Healthcare Full time

    **Key Senior Leadership role of the Epworth Clinic**: - ** New position in a dynamic, inclusive and evolving environment**: - ** Generous benefits** An outstanding opportunity has arisen for a suitably experienced and qualified General Manager for Epworth’s centre of Mental Health excellence at Epworth Clinic. This key leadership role will be...

  • Clinical Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Boston Scientific Full time

    About the RoleWe are seeking a highly skilled Clinical Specialist to join our elite sales team in Australia and New Zealand. As a key member of our team, you will be responsible for providing field and remote clinical, technical, and educational support in electrophysiology (EP) to assigned accounts.Your primary focus will be to support the introduction of...

  • Specialist Clinics Administrator

    6 months ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety Reference: 49213 Austin Health is the major provider of tertiary health services, health professional education and research across...

  • Specialist Clinics Administrator

    6 months ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Casual Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety Reference: 50958 Austin Health is the major provider of tertiary health services, health professional education and research across three...