Retail Customer Service Officer

1 month ago

Ringwood, Australia Australia Post Full time

Help us deliver like never before  
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

Role Details:

  • Pay Rate $27.48 increases to $29.37 after 3 months probation + 12% Superannuation
  • Extensive, supportive training on commencement, from Monday - Friday, a 5 hour shift daily for initial 8 weeks
  • Permanent Part Time position working 20 hours per week: 4 hours per day on a rotating roster Monday to Saturday between 8:45am - 5:15pm.  
  • Relief team members will be assigned shifts at various Post Offices within a specific area, so you must be willing to work at the following locations: Ringwood, Lilydale, Doncaster, Croydon, Eltham, Fairfield & Mooroolbark

You'll be:

  • Performing customer sales and service transactions with customers 
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS) 
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews 
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  •  Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs 
  • Assisting with administrative duties such as stocktaking and record maintenance  

About you  
You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community.  You'll also need to:

  • Have experience in customer service and/or cash handling  
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift   

How we'll deliver for you:

  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety     
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day    
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. 


We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

  • Retail Customer Service Officer

    6 months ago

    Ringwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    6 months ago

    Ringwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    7 months ago

    Ringwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 month ago

    Ringwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Assistant/customer Service

    3 months ago

    Ringwood, Australia Palermo Perfumes Full time

    **Job Title: Retail Assistant / Customer Service (Casual)** **Location**: Eastland Shopping Centre, Vic **Overview**: We are looking for enthusiastic and knowledgeable Retail Assistants to join our team in Eastland Shopping Centre. If you have a passion for perfumes and providing exceptional customer service, we want to hear from you. This role offers...

  • Christmas Retail Assistants Vic

    3 months ago

    Ringwood, Australia Global Retail Brands Full time

    Job Search | Login**Christmas Retail Assistants VIC - Global Retail Brands**: **Location**: 2 Locations **Posted on**: 24 September 2024 **We are looking for passionate food lovers and amazing cooks to join our team during the Christmas Holiday period.** **The Company**: House is a part of Australia's largest speciality homewares retailer with over 260...

  • Customer Service Officer

    2 months ago

    Ringwood, Australia HOBAN Recruitment Full time

    Join our team in Ringwood and Mitcham and embark on a journey of growth and fulfillment! Are you a high-level Customer Service professional, looking for an exciting opportunity close to home? We have the perfect role for you! What You'll Do: Uphold our clients' policies, ensuring satisfaction both over the counter and on the road. Test and assess learner...

  • Retail Golf Shop Customer Service Attendant

    7 months ago

    Ringwood, Australia Maroondah City Council Full time

    Casual - Hourly Rate: $34.14 per hour - Location: Ringwood & Dorset Golf Courses **Retail Golf Shop Customer Service Attendant** - **Casual**: - **Hourly Rate: $35.15 per hour**: - **Location: Ringwood & Dorset Golf Courses** Maroondah City Council is seeking enthusiastic, customer focused, team players to join our great team within the Maroondah Golf...

  • Tarocash - Retail Sales Assistant, Eastland

    7 months ago

    Ringwood, Australia Retail Apparel Group Full time

    Are you a WINNER? As a leading Menswear Retailer - we know that embracing our team determines how good we are - so we want the BEST of the BEST! If you are outgoing, vibrant, hungry to succeed AND want to join a company who celebrates the wins and growth of our people - keep reading! Tarocash leads the way in sharp, affordable and on trend menswear in...

  • Customer Service Crew

    3 hours ago

    Ringwood, Australia The Cookie Dough Co Full time

    Our cookie dough is seriously good and we need bright, bubbly, enthusiastic superstars to spread the word! We're looking for independent, motivated staff who reflect the energy and vitality of our brand, customers service is our thing, we produce a fun, happy and tasty product and want to reflect that to our customers, leaving a lasting impression! If you...

  • Retail Team

    7 months ago

    Ringwood, Australia Retail Apparel Group Full time

    **As a yd. Team member you will**: - Provide an exceptional customer experience to each and every customer. - Bring your energy, vibe and own our shop floor. - Be honest and candid at all times. - Be confident working with KPIS and individual targets. - Need to be open to feedback and have a willingness to develop and grow your skillset and knowledge. - Be...

  • Customer Service Representative

    4 weeks ago

    Ringwood East, Victoria, Australia Australia Post Full time

    Job OverviewAustralia Post is a dynamic organization that is shaping the future of mail and parcel delivery in Australia. As our Retail Customer Service Officer, you will play a vital role in helping us achieve this vision.Key ResponsibilitiesCustomer Interactions: You will be responsible for providing exceptional customer service to our clients, handling...

  • Customer Service Specialist

    6 months ago

    Ringwood, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our **Personal Banker **role is pivotal to supporting our purpose. Based in our Eastland branch in...

  • Customer Service Manager ANZ

    4 months ago

    Ringwood, Australia Mondelēz International Full time

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as  The role involves leading a...

  • Customer Service Ambassador for Community Development

    4 weeks ago

    Ringwood East, Victoria, Australia Australia Post Full time

    Drive Growth in Customer ServiceAustralia Post is delivering like never before, and we need your help to achieve this goal. As a Retail Customer Service Officer, you will play a vital part in making every customer experience a great one.About the OpportunityWe have an exciting opportunity for a motivated individual to join our team as a Retail Customer...

  • Centre Service Officer

    7 months ago

    Ringwood, Australia Australian Red Cross Lifeblood Full time

    Permanent part-time opportunity - 60 hours per fortnight Varied shifts across a rotating roster - Monday to Sunday - availability required from Wednesdays to Saturdays Located at Ringwood Donor Centre, VIC Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an...

  • Retail Salesperson

    3 weeks ago

    Ringwood, Australia Every Battery PTY LTD Full time

    **Retail Counter Sales Assistant / Battery Fitter.** We are currently seeking a Retail Counter Sales Assistant /Battery Fitter at our **Ringwood**Store. **About the role**: You will be responsible for helping customers to choose the right power solution (Batteries, Solar, Charging etc.) for their needs. You will need to be physically fit and be capable of...

  • Apprenticeship Customer Support Officer

    7 months ago

    Ringwood, Australia APM Full time

    This role requires a compassionate and detail-oriented individual to provide essential assistance and support to apprentices and trainees. The role will support the participants throughout their apprenticeship. The focus of this role is also to foster a positive and professional environment, contributing to the success of the apprenticeship...

  • Retail Team Member

    1 month ago

    Ringwood, Australia Supercheap Auto Full time

    **Retail Team Member Supercheap Auto Ringwood (Victoria)** Supercheap Auto is seeking the next talented member of our passionate and energetic team - combine your great retail experience and customer service skills to **make it SUPER!** We don’t just sell products; we're about inspiring our customers to get the most out of their leisure time and we want...

  • Store Manager

    6 months ago

    Ringwood, Australia Retail Food Group Full time

    Iconic Brand - Paid Training and Ample Career Opportunities - Attractive Salary and Quarterly Incentive Program Donut King Eastland are looking for a motivated Store Manager who has a passion and understanding for coffee and strives to provide the best service to our customers! We value our Store Managers and reward them accordingly. On offer is an...