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Assurance Review Officer

2 months ago

Brisbane, Australia HOBAN Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Assurance Review Officer.

  • APS4 equivalent $43+ p/h+ super
  • Located in Brisbane, Queensland
  • Up to 12 months assignment with potential to extend, pending business and performance requirements.

About the Team
The Scheme Reform and 3P Transition Branch supports major change initiatives within Service Delivery, including the Reform for OutcomesInitiatives. One of the key frontline initiatives is the Workforce Capability - Assurance Planning Team, which is seeking Assurance Planning Officers to help ensure that participants consistently receive high-quality plans through thorough assurance checks. Additionally, the role involves scheduling plan reassessment appointments, contributing to better outcomes for people with disabilities.

About the Role
As an APS4 Assurance Planning Officer, you will work within a supportive team environment and engage in moderately complex activities that contribute to the quality assurance of participant plans. Working under general direction, you will provide both operational and administrative support, ensuring your work aligns with established policies and procedures to achieve the broader objectives of the organisation. You will also have a public-facing role, communicating and offering advice to internal and external stakeholders.

  • Conduct planning assurance checks to ensure participant plans meet high standards and deliver quality outcomes.
  • Collect and assess key planning decisions in line with relevant legislation and related regulations.
  • Maintain accurate and high-quality record keeping, proficiently using IT systems and adhering to standard operating procedures.
  • Review routine cases and handle moderately complex cases with assistance from higher-level staff.
  • Manage team workflows, including organising the team inbox and scheduling reassessment appointments.
  • Communicate effectively with internal and external stakeholders to provide support and gather necessary information.

About you
To thrive in this role, you need:

  • Ability to work both independently and collaboratively within a team.
  • Proficiency in understanding and applying legislation.
  • Strong data literacy and analytical skills.
  • Excellent written and verbal communication skills.
  • Strong customer engagement and interpersonal skills.
  • High competency with IT systems and ability to navigate databases.
  • Understanding of the disability sector and related services.
  • Be able to pass and hold a national police check and worker screening check.
  • Must be an Australian Citizen.


To apply, please submit with your updated resume and a brief cover letter detailing your relevant experience. Please note this role closes on the Monday 23rd of September 2024, only suitable candidates will be contacted.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.