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Senior Manager, Client Relationship Group
2 months ago
About the Role:
Are you a seasoned leader with a passion for client relationship management and team development? We are seeking a dynamic and strategic Senior Manager to join our Sydney team. In this pivotal role, you will manage key corporate client relationships, lead a team of Client Relationship Managers and Senior Client Relationship Managers, and drive strategic initiatives within the organisation. Your leadership will ensure premium service delivery while fostering a positive and collaborative team culture.
Key Responsibilities:
Strategic Leadership:
- Collaborate with the leadership team to set and drive strategic direction.
- Lead service excellence initiatives, continuously improving quality, performance, and efficiency.
- Champion change, guiding the team in adapting to new technologies and processes.
Operational Management:
- Oversee inbound phone line management, including IVR call flows and call recording platforms.
- Ensure campaign resources and training materials are up-to-date.
- Support client onboarding, working closely with client and project teams.
- Maintain the Quality Assurance framework, including call monitoring and staff coaching.
- Develop and implement Learning and Development programs.
People Leadership:
- Build and nurture strong relationships with internal and external stakeholders.
- Lead, coach, and develop a high-performing team, promoting a positive and collaborative culture.
- Identify opportunities for cross-training and reduce key person dependencies within the team.
Governance & Risk:
- Ensure compliance with all legislative, business, legal, and regulatory requirements.
- Cultivate a risk management culture and implement strategies to mitigate risk exposure.
- Support assurance programs that deliver effective risk management and compliance practices.
What We’re Looking For:
- Demonstrated Relationship Management experience within the Financial Services Industry.
- Proven experience managing client relationships, particularly with ASX-listed clients.
- Leadership experience with a focus on motivating and developing collaborative teams.
- Excellent negotiation and communication abilities, adaptable to various audiences.
- Strategic mindset with a commitment to customer-centric solutions.
- Strong analytical, problem-solving, and quality assurance skills.
- Experience in contract negotiation and business development.
Why Join Us?
This role offers a unique opportunity to lead and inspire a team at the forefront of managing key client relationships, contributing to the growth and success of our business.
What’s it like to work here?
We are proud to have created a supportive and inclusive culture that values diversity, flexibility, and blended working. We prioritise transparency and genuinely care about the health and wellbeing of our people.
At MUFG Pension & Market Services, you’ll find continuous learning and development opportunities, fostering both career growth and personal development. Our benefits include:
- Salary sacrificing via Superannuation
- Paid parental leave scheme
- Employee discounts on health insurance
- Hybrid working model
- Volunteer leave
Location: Sydney CBD, NSW
