Contact Centre
2 months ago
We have an opportunity for a Business Lending Consultant to join the team. You will be responsible for supporting customers in a Contact Centre environment via inbound/outbound calls with existing Small Business Lending enquiries and processes while balancing team, customer, risk and performance outcomes.
This is a permanent role based in Brisbane. Operating hours between 8am - 5:30pm.
Offering Monday - Friday (no weekend work).
Work life balance allowing flexibility to work from home.
**What you’ll do**:
- Respond to incoming calls from Business Banking customers
- Complete follow-up tasks that require Outbound calls to Business Banking customers
- Deliver exceptional customer experiences
- Work within a quality driven and compliant environment
- Manage complaints within required timeframes, policy and procedures.
- Collaborate across channels to meet customer needs.
- Identify opportunities to refer additional products to suit our customer's needs
- Contribute to a team culture that is balanced across people, customer, risk and performance
- You’ll be accountable for maintaining high data quality standards by ensuring information captured in Suncorp’s systems and documentation are correct and maintained in a timely manner
- Accountable for operating responsibly within the parameters of your approved delegations
- Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines
**What you’ll bring**:
- Previous banking customer service/sales experience would be desirable
- Experience with a contact centre environment or an operational/support role preferred
- High level computer literacy and navigation skills
- Experience in delivering high quality customer experience within required timeframes.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures
- Good problem solving and negotiation skills
- Effective interpersonal and communication skills (written & verbal)
- Committed to self-development and opportunities to increase capability in role
- Demonstrated ability to work within a compliance environment
**What we can offer you**:
- Career pathway into Business Banking with continuous focus on development plans
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Find our full list of benefits here - Employee benefits | Suncorp Group
**About Suncorp**:
For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
- At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution._
**Advertised**: 20 Mar 2023 AUS Eastern Daylight Time
**Applications close**: 30 Mar 2023 AUS Eastern Daylight Time
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