APS4 Assurance Planning Officer

3 days ago


Richmond, Australia Hoban Full time

APS4 Assurance Planning Officer

  • Location: Richmond
  • Salary: $43.82 p/h + Super
  • Hybrid Working Arrangements Available


Our client is a well-known Federal Government agency supporting large-scale change programs within Service Delivery, including the Reform for Outcomes (RfO) initiatives. The Workforce Capability - Assurance Planning Team (APT), part of the RfO frontline initiatives, is currently seeking Assurance Planning Officers to ensure participants consistently receive high-quality plans. This role involves conducting assurance checks on participant plans and may also include scheduling appointments for plan reassessments.

About the Role:
As an APS4 Assurance Planning Officer, you'll work as part of a dynamic team, undertaking moderately complex tasks under general direction. You will apply established policies, principles, and procedures to contribute to the agency's overall objectives.
You will be responsible for providing operational and administrative support, informed by your knowledge in service delivery areas. You will engage with a range of internal and external stakeholders, ensuring effective communication and delivery of quality outcomes.

Key Responsibilities:

  • Conduct planning assurance checks to ensure high-quality participant plans
  • Collect and assess planning decisions in line with relevant legislation and guidelines
  • Maintain accurate records, demonstrating competency with IT systems and adhering to standard operating procedures
  • Research and review routine cases, managing moderately complex cases with support
  • Manage team email inbox, schedule appointments, and assist with workflow coordination
  • Engage and collaborate with both internal and external stakeholders

Skills & Attributes:

  • Strong communication and interpersonal skills
  • Experience with IT systems and record-keeping
  • Ability to work independently and as part of a team
  • Familiarity with relevant legislation is a plus
  • MUST BE Australian Citizen

If you're passionate about supporting better outcomes for individuals and thrive in a team-oriented, hybrid working environment, we'd love to hear from you
Apply Now

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.



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