Customer Service

4 weeks ago


Brisbane, Australia Telstra Full time

Employment Type

Permanent

Closing Date

27 June 2024 11:59pm

Job Title

Customer Service & Sales Consultant

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.

At Telstra, our vision for reconciliation is an inclusive Australia where Aboriginal and Torres Strait Islander peoples are connected and empowered to thrive. We honour the unique and enriching contributions of these communities and commit to harnessing the strength of our organisation to build digital futures with Aboriginal and Torres Strait Islander peoples, providing employment opportunities to lift economic participation, and creating a culturally inclusive and engaged organisation. Learn more about our RAP here.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.

Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.

If you’d like to know a little more, here’s something we prepared earlier: Life at Telstra

We offer the perkiest of perks.

When it comes to rewarding our people, we’ve got so much to be excited about. Some of these include:

  • 30% off Telstra services
  • Exclusive discounts and offers across 240 brands and partners
  • A flexible, inclusive approach to parental leave – do it your way
  • Unlimited access to 17000 learning programs – something for everyone
  • Team performance-based rewards and recognition programs
  • Telstra sim
  • There’s more Benefits Your Way - Telstra

We’re hiring.

We’re committed to building a diverse, equitable and culturally safe environment where everyone can thrive. We welcome and encourage Aboriginal and Torres Strait Islander peoples to apply and recognise the rich cultural knowledge Aboriginal and Torres Strait Islander peoples bring to our culture and our ways of working. To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit this link: Diversity, Equity & Inclusion - Telstra

  • Locations: we are currently hiring across all Australia
  • Casual, Part Time- and Full-Time roles available
  • Store hours vary – search your store

Is it you we’re looking for?

We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:

  • The ability to easily build a connection with a variety of new and existing customers
  • An appetite to quickly develop customised solutions for customers
  • A drive to reach (and exceed) sales targets and KPIs
  • The hunger to learn and grow within the role (and beyond)
  • A positive and resilient approach to customer service within a busy environment
  • Experience in a customer-facing role

Hit Apply now

After you’ve submitted your application, our next step is an assessment supported by our partner, Hire Vue. Please keep an eye out for their email to move things along.

Retail Opportunities at Telstra

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.



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