Customer Service Officer, CM

3 weeks ago


Parramatta, Australia Link Group Full time

Join Our Team as Phone-based Customer Support Officers in Parramatta, Sydney

Are you a people person who thrives on delivering exceptional customer service over the phone? We have exciting opportunities starting in May 2024 for individuals dedicated to creating outstanding customer experiences.

About Us:

At LINK Group - Corporate Markets, we're seeking individuals who enjoy phone interactions and are passionate about providing excellent customer service. As a Phone-based Customer Support Officer (CSO), you'll be the main point of contact for various investor inquiries.

Key Responsibilities:

  • Deliver exceptional customer service through inbound and outbound calls.
  • Adapt communication styles to suit different customer profiles and embody our brand's tone of voice.
  • Proactively identify areas for improvement in customer and employee experiences.
  • Efficiently navigate multiple systems and assist customers in doing the same.
  • Investigate and take ownership of complex member queries.
  • Demonstrate expertise in funds, processes, and procedures while ensuring compliance with legislative requirements.
     

Experience & Skills:

We're looking for candidates with:

  • Proven customer service experience, whether phone-based or face-to-face.
  • Excellent written and verbal communication skills, including a pleasant phone manner.
  • Ability to interpret complex subject matter and convey information effectively.
  • Strong problem-solving skills and the ability to deliver innovative solutions.
  • Intermediate computer literacy, including MS Office suite, with keen attention to detail.
  • Ability to work across digital platforms and provide technical support.
  • Flexibility to work a rotating shift from 7am - 8pm
     

What's it Like to Work Here?

At LINK, we pride ourselves on fostering a supportive, inclusive, and flexible work environment. We value diversity, care about the health and wellbeing of our team members and are committed to continuous learning and career development.

Once trained and onboarded, you will work on a rotating roster between 7am to 8pm. Flexibility for rotating shifts is essential.

Benefits Include:

  • Salary sacrificing via Superannuation.
  • Paid parental leave scheme.
  • Employee discounts on health insurance.
  • Hybrid working model for increased flexibility.
  • Volunteer leave to make a difference in your community.

Ready to Join Us?

If you believe you're the perfect fit for these phone-based roles, we can't wait to hear from you Click on the APPLY button to start your application process and embark on an exciting journey with LINK.



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