Senior E-Commerce

7 months ago

Melbourne, Australia Kuwaii Full time

About Us :

Kuwaii – Proudly made in Melbourne

Established in 2008 by designer Kristy Barber, Kuwaii is duly esteemed for making beautiful, intelligently designed clothing and footwear for women. Kuwaii is an inimitable alternative to mass-produced fashion. Made in Australia, Melbourne to be precise, each article is meticulously designed to last, and to be cherished.

Refined, detailed and romantic, form and function find accord in modern shapes, clean lines and impeccable tailoring. Our three immaculate, light-filled Kuwaii stores can be found in Brunswick, Fitzroy and the Melbourne's Cathedral Arcade, in the foot of the iconic Nicholas Building.

About You :

  • 2 years of experience in a similar role.
  • Knowledge of woo-commerce or other online platform
  • Fashion, Marketing or E-commerce Tertiary qualification is an advantage
  • Mid-high level computer skills

Position Summary :

Kuwaii is a brand built on values, and we're looking for someone who understand sustainable brands, appreciates local manufacture and small business, has a lifestyle that aligns with our philosophy, and a real passion for slow fashion. Could this be you?

Each member of our team plays a vital part in our small business. We work collaboratively and we focus growth and development - for this reason our team is made up of satisfied long term and loyal employees. Due to internal restructuring, we have a very rare and exciting opportunity for a Senior E-commerce & Customer Experience Co-ordinator to join our team

Working from our beautiful office in Brunswick, our Senior E-Commerce & Customer Experience Co-ordinator will be responsible for all of our online activities and will manage the day-to-day operations of our online store to an exceptional standard. Your overall goal is to deliver a consistently superior on-line shopping experience for our customers and to constantly grow our online presence.

You will be responsible for the overall performance of your department: including that you and your staff give exceptional customer service and that your budgets are being met, and exceeded You will be constantly driving sales and improving the overall results, and be passionate about pushing your department to be the absolute best that it can be.

You will be an active, involved and integral part of our team - actively contributing our business, improving systems and your department, as well as working on opportunities to grow your department, and our brand as a whole.

You must be focused, efficient, super-organised, hardworking and excellent at working to meet deadlines. Maintaining and building personal relationships is imperative as is being able to handle many tasks at once and stay on top of them all. Communication both written and verbal is very important, as well as a strong personal sales technique.

You will be a leader, a mentor to your staff, and to always advocate and hold close the best interests of Kuwaii.

This is a permanent part time role of 34 hours: 9am-5pm Monday - Thursday and 9am-1pm on Friday, located in our Head Office in Brunswick, with opportunities to grow the role into full time if it suits both parties.

We encourage people of Aboriginal and Torres Strait Islander background, people from culturally diverse backgrounds and identities, LGBTIQ+ people and people with a disability to apply.

Applications Close 7.01.22

Key Requirements :

  • Proven successful experience in a similar role or other eCommerce experience
  • Enjoy working within a team environment
  • Demonstrates initiative and high attention to detail
  • Strong organisational and time management skills
  • Motivated, energetic, determined to succeed and advance your career
  • Strong customer management skills
  • Strong organisational skills
  • Proven customer service skills.

Job Responsibility :

Senior E-Commerce Co-ordinator –

You will be responsible for overseeing and managing all aspects of the day-to-day running of our online store with the aim of continually improving the online experience for our customers, and continually growing sales in your department.

  • Ensure all orders are properly documented and sent every day.
  • Manage returns and refunds
  • Upload product information and assets for new product launches
  • Manage product information workflow ensuring all products are launched accurately & on time in accordance with the marketing calendar.
  • Ensure product data accuracy across site.
  • Ensure products are well-presented visually across prime site locations based on customer insights and data.
  • Preparing and updating budgets and sales reports.
  • Content reviewing for accuracy
  • Provide exceptional customer service and resolve customer problems or complaints by determining optimal solutions
  • Manage online inventory
  • Follow marketing calendar to manage digital activity including product updates, site promotions, launches, sales etc
  • Assisting with social media calendar & digital advertising

Customer Experience Co-ordinator

You will manage our online customer service and be responsible for improving our customer experience, managing customer contact and customer retention, with the overall goal of increasing customer satisfaction.

  • Customer service point of contact including contact@kuwaii email address, DMs and phone
  • Ensuring consistent customer experience
  • Foster positive and lasting relationships with our clients
  • Addressing any issues or disputes from customers

Job Functions :

Store management

Job Benefits :

We are offering to invest in the continual growth and development of your career, an inspiring work environment with a fabulous all-female team, and the opportunity to work with an amazing, locally made product every day.

Job hours designed for work-life balance.

Generous discounts on Kuwaii stock.

Early access to our sample sales.

Put your friends and family on our in-store and online discount list.

Career mentorship from within our all female management team.

Amazing, positive team culture.

Permanent Part time role of 34 hours per week designed for work life balance.

Selling Point :

Join our incredible, loyal, talented and genuinely supportive team and work with a beautiful, sustainable product everyday.

Contact :

Melanie Burmester

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