Digital Transformation Leader

4 days ago

Melbourne, Victoria, Australia DEPT Full time

About DEPT

We are a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for global brands.

As a trusted partner, we drive business growth through innovative digital solutions, leveraging our deep expertise in tech and marketing.

The bigger picture: Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture.

At DEPT, we're committed to creating a diverse and inclusive environment where talented individuals can thrive and make a meaningful impact.

About the Role

We are seeking a Digital Transformation Leader - e-Commerce to join our team on a full-time, fixed-term basis (maternity leave cover). The role purpose is to manage the successful development and delivery of innovative digital products and solutions for our clients.

You will play a key role in advocating for our clients by nurturing the client relationship and ensuring that their voice is being injected into the strategy and product development process.

Key Responsibilities

  • Direct and manage project delivery engagements from initiation to completion.
  • Define and control project costs, scope, goals, and deliverables in collaboration with the Programme Manager and the client.
  • Develop full-scale project plans and associated communications activities.
  • Work closely with the Account Director to estimate and plan resources required for the inception and build phase.
  • Continually advocate for the client and ensure their voice is being injected into the product and delivery strategy.
  • Optimize the client relationship by developing a trusted partnership and identifying further business development opportunities.
  • Effectively communicate project progress with all relevant stakeholders.
  • Identify and manage project dependencies and critical paths.
  • Plan and schedule project timelines and milestones using appropriate tools.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Proactively manage change requests in the project scope, identify potential risks, and devise contingency plans.
  • Ensure effective adherence to DEPT processes in line with best-in-class project delivery methodologies.

About You

  • Senior experience leading a project or service delivery team.
  • Strong account management and project management skills.
  • Experience operating in an agile environment, delivering complex digital projects and products.
  • Significant client service and complex stakeholder management experience.
  • A thorough understanding of the project life-cycle and project management principles.
  • Working knowledge of project management software or similar applications.
  • Sound knowledge of how information and technology contribute to business performance.
  • Proven experience in managing clients through demonstrated commitment to stakeholder success, quality, and service.
  • An ability to think outside the box.
  • Very strong problem-solving and communication skills.
  • The ability to influence and engage with all clients and internal team members.

Career Growth and Benefits

We offer a flexible, hybrid working environment and a range of additional leave offerings. We strive to create a safe space for all employees and welcome applications from under-represented groups.

DEPT is committed to making a positive impact on the planet and has been Climate Neutral and B Corporation certified since 2021.

Estimated Salary: $120,000 - $150,000 per annum.

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