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Merchant Premium Solutions Specialist

1 month ago

Melbourne, Australia Worldline Full time

The Opportunity

The Merchant Premium Solutions Specialist willprovide complete service and processing support for all internal and external Merchant Services customers, including telephone enquiries, email requests and account maintenance

Key Responsibilities

Perform and assure the proper quality of all supported contract types Handle Overdue Cash collections for all segments Serve as an escalation point for the Premium Consultants Assure, complete and correct documentation regarding new contracts and contract changes done by the team Handle set-up and maintenance of new and existing customers in our system Process independently all kind of requests from our customers, collect relevant input in problem solving activities Escalate issues to the appropriate teams and control implementation of agreed solutions Provide support for customer service (email/telephone) including financial queries and answering product questions Execute recurring tasks, including reporting in task tool statistics daily

Experience

Experience in customer service In-depth knowledge of Merchant Services products, services and processes Knowledge of the Commercial Cards/Merchant Services Industry and relevant processes

Competencies & Knowledge

Proactively take ownership of tasks, manage them to their completion and deliver under tight timelines Ability to handle multiple priorities

Benefits:

At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

A range of health and wellbeing discounts for gym, nutrition, sporting gear Learning and development opportunities to build your skills Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure. Monthly in person and virtual social events Volunteering leave to support CSR activities Plus other perks and benefits (e.g. novated leasing options).


We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.

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