IT Support Technician

2 weeks ago


Sydney, Australia Attribute Group Full time

IT Support Technician – Western Sydney

Contract: 3 months (likely extensions to follow), start ASAP, $600 - $640 inc. super, p/d.

Attribute is pleased to partner with this household brand as it looks to have a highly skilled IT Support Technician join their team. The successful candidate will provide front-line support to a major supply chain distribution centre for an enterprise level organisation.

We are looking for an IT Support Technician who has extensive experience but not limited to: end user support, network devices installation/ configuration and ITSM systems at an enterprise level. Combine this with excellent stakeholder management and presentation skills to operate in a high growth, highly agile, fast paced environment. 

The position:
 
Provide front line IT support to an enterprise level distribution centre based in Minchinbury.

Outline of duties and responsibilities:
  
End User Support:

  • User Account creation/ troubleshooting
  • Troubleshoot application access issues
  • Troubleshoot Windows 10 issues 

PC, Laptop, Chromebook, Mobile phones:

  • Physical support of the device including patch deployment, connectivity
  • SOE Build for DC office user device
  • Installation new PCs and Laptops including applications
  • Onboarding of users

Network Devices

  • Support of Warehouse scanners, printers and special tablets (Windows 10)

Telephony Support

  • Moves/adds/changes
  • Handset programming (both VOIP and DECT)  

Hangout Room / Meeting room maintenance

  • Manage Google Hangout meet room devices
  • Assist users with meeting room I.T. device setup

ITSM System

  • Ability to use the Incident/Problem application to allocate and update incident tick assignments (ServiceNow)  

The ideal candidate’s capabilities include:

  • Microsoft Windows 10 administration and basic network support certification
  • Minimum of 3 to 5 years solid experience working face to face with users
  • Self motivated customer friendly attitude 

Employer Benefits: 

  • An attractive remuneration day rate contract is up for grabs
  • The opportunity to collaborate with some of the brightest and best minds in Australia
  • Training and Education - The opportunity to be innovative leveraging great partnerships with Google, Microsoft and others   

If this role is of interest, please contact Jon at jjugueta@attributegroup.com.au for more information.


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