Government Relations and Customer Advocate Advisor

4 weeks ago

Adelaide, Australia HOBAN Full time

Are you a dynamic professional with a passion for customer engagement and government relations? Join our team and make a significant impact by providing specialist advice to resolve complex customer matters and support our engagement with Government departments. This full-time role offers a blend of office and work-from-home flexibility after initial training.

About the role: This position supports our Customer Commercial and Engagement team, focusing on strategy and relations to enhance our brand and customer experience.

Benefits:

  • Competitive salary
  • Flexible work arrangements (2 days WFH per week)
  • Professional development opportunities
  • Collaborative and supportive team environment
  • Opportunities to work with senior leadership and government officials

Key Responsibilities:

  • Implement the direction set by leadership, completing allocated tasks effectively.
  • Collaborate with team members to achieve collective goals and contribute to a culture of service excellence.
  • Ensure compliance with WHS roles and responsibilities, promoting safety and wellbeing.
  • Manage and resolve customer complaints, ensuring high-quality, timely responses.
  • Author and develop informative documents for various stakeholders, including the Minister and Senior Leadership Team.
  • Provide expert advice and support across the organization in managing complaints and ministerial responses.
  • Maintain comprehensive records of correspondence and ensure accuracy in all documentation.
  • Foster relationships with key stakeholders to enhance service delivery and customer satisfaction.
  • Identify and implement improvements in processes, systems, and customer engagement strategies.

About You:

  • Qualifications and Experience:

    • Tertiary qualifications in policy, communications, business, or a related field, or proven relevant experience.
    • Demonstrated ability to manage multiple tasks and deliver within tight deadlines with limited direction.
    • High level of written and verbal communication skills, including the ability to interpret and explain policy and procedures.
    • Proven experience in undertaking complex investigations and providing exemplary customer advisory services.
    • Ability to liaise effectively with internal and external stakeholders, service providers, and customers.
  • Desirable Skills:

    • Professional membership to SOCAP or a similar organisation.
    • Experience authoring complex documents, including reports and parliamentary briefs.
    • Strong knowledge of government processes, Cabinet, and Parliament.

Special Conditions:

  • Flexible working hours, including some after-hours and interstate travel.
  • Current driver's licence required.
  • Initial and subsequent medical clearances, including relevant immunisations.
  • Clearance checks such as criminal police check, traffic check, and Working with Children or Vulnerable People checks.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.

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