Service Delivery Specialist

4 months ago


Perth, Australia NEC IT Solutions Australia Pty Ltd Full time

NEC is a global technology leader delivering solutions and services to customers around the world including solutions for the Safer Cities, Smart Transport, Payments and Biometrics sectors. 

Due to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and supportive team. In this role the primary responsibilities will include being the primary operational point of contact for customers and the broader service delivery team/manager, to fulfil our business contractual obligations. This role acts as a trusted adviser and will liaison between internal colleagues and our customers.

Key Accountabilities:

Primary operational contact point for customers and internal technical teams Co-ordination and oversight of internal teams to ensure Incidents, changes and operational activities are managed within SLA’s. Responsible for the end to end process of invoice billing to the customer Validate monthly invoice billing with 100 % accuracy and meeting of timelines Identify service delivery improvement initiatives within the account Queue Monitoring; delivery services within the structured service delivery framework meeting customer contracted terms, conditions and SLA’s Reporting; maintain and deliver up to date reports within the structured service delivery framework to meet customer contracted terms and conditions and SLA’s

Skills & Experience:

Previous Service Delivery Manager experience  Worked in a service industry with demanding customer needs Highly developed knowledge of the ITIL Service framework Able to understand the customer’s requirements and offer solutions Previously worked with contractual requirements Proven experience where attention to detail was imperative Understanding of Service Level Agreements Solid communicator - good presentation skills with the ability to articulate and sell ideas ITIL certification desirable

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction, and you will enjoy a wide range of benefits such as flexible work options, 14 weeks paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.


  • Delivery Specialist

    2 weeks ago


    Perth, Western Australia ANC Delivery Professionals Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Professional to join our team at ANC Delivery Professionals. As a key member of our team, you will be responsible for delivering customer purchases in the last mile around Metro Perth, while providing a quality customer experience and representing our company in a professional manner.Key...


  • Perth, Australia NEC Corporation Full time

    Due to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and supportive team. In this role the primary responsibilities will include being the primary operational point of contact for customers and the broader service delivery team/manager, to fulfil our...

  • Delivery Expert

    2 weeks ago


    Perth, Western Australia ANC Delivery Professionals Full time

    About the RoleWe are seeking a highly skilled and experienced Delivery Professional to join our team at ANC Delivery Professionals. As a key member of our delivery team, you will be responsible for ensuring the safe and efficient delivery of customer purchases to their doorstep.Key ResponsibilitiesLoading and Securing Freight: Safely load freight onsite...


  • Perth, Western Australia KOCH-Solutions Full time

    Key Responsibilities:We are seeking a highly skilled and experienced professional to join our team as a Service Delivery Specialist. In this role, you will be responsible for supporting the development and implementation of our service projects, coordinating site personnel and suppliers, and ensuring successful project completion.Key Skills:Technical...

  • Delivery Expert

    1 week ago


    Perth, Western Australia ANC Delivery Professionals Full time

    About ANC Delivery ProfessionalsWe are a customer-first, retail experience partner dedicated to delivering exceptional experiences to our customers. Our team of delivery professionals play a crucial role in achieving this goal by providing a quality customer experience and ensuring timely delivery of customer purchases.Job RequirementsWork Schedule: Monday...


  • Perth, Western Australia Interstate AC Service Full time

    About the Role:The Service Pricing Officer will be responsible for developing accurate service pricing for equipment rebuilds, customer support agreements, life cycle costs, and general service pricing within our business units.This role will work closely with a team of specialist resources, both internal and external, to assist with pricing development to...


  • Perth, Western Australia Digital Resources Full time

    Job Title: Service Delivery AnalystLocation: Perth, WAWe are seeking a highly skilled Service Delivery Analyst to join our project team responsible for a large data migration from end-of-life infrastructure to Microsoft cloud.About the Role:Assist in planning and rolling out change initiatives for business usersCollaborate with stakeholders across multiple...


  • Perth, Australia Amana Living Full time

    **Job no**: 496705 **Work type**: Full time **Location**: Perth CBD, Inner & Western Suburbs **Categories**: IT **_Why Choose Amana Living?_** Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services,...


  • Perth, Western Australia Interstate AC Service Full time

    About the RoleWe are seeking a skilled Service Pricing Officer to join our team at Interstate AC Service. As a key member of our pricing and quotation team, you will be responsible for developing accurate service pricing for Mining and Construction Rebuilds, Customer Support Agreements (CSA's), Life Cycle Costs (LCC's) and general service pricing within our...


  • Perth, Australia Wabtec Full time

    It’s not just about your career or job titleIt’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow,...


  • Perth, Australia HAYS Full time

    Contract Delivery Specialist - Construction Experience This Global Mining Company has a newly created role for a Contract Delivery Specialist to join them on an exciting marine project. Reporting to the Lead Project Delivery, you will be responsible for providing advice and executing tasks in support of the delivery phase of a Structural Remediation...


  • Perth, Australia RAC Full time

    Delivery Assurance Specialist As a Delivery Assurance Specialist you will be ensuring compliance with RAC and regulatory standards, and that any contractual requirements for support, assurance activities and documentation are met **What will you be doing?** - Coordinating governance and management activities across ETS and interactions with key Insurance...


  • Perth, Western Australia Child And Adolescent Health Service Full time

    Job DescriptionJob Title: Clinical Nurse Specialist - Immunisation ServiceJob Summary:The Child and Adolescent Health Service is seeking a highly skilled and experienced Clinical Nurse to join our Immunisation Service team at Perth Children's Hospital. As a Clinical Nurse Specialist, you will provide expert clinical and professional guidance to ensure...


  • Perth, Western Australia Wymap Group Full time

    We are seeking a skilled Freight Transport Professional to join our team at Wymap Group. As a Courier Delivery Specialist, you will play a crucial role in supporting our clients in the Global Freight Forwarding industry.About the Role:This is a secure Monday to Friday role, with a guaranteed 30-38 hours of work per week.You will be responsible for carrying...


  • Perth, Australia DLA Piper Full time

    Legal Delivery Specialist (Paralegal / Practice Group Support) **Our platform, your impact.** We don't trends. We start them. We drive change and deliver more to make a tangible difference for our clients and communities. We have a unique opportunity for a Legal Delivery Specialist to join our high performing Legal Delivery Centre, based in Brisbane,...


  • Perth, Australia HAYS Full time

    HOT JOB: Contract Delivery Specialist - Utilities **Your new company** **Your new role** **What you'll need to succeed** **What you'll get in return** **What you need to do now** If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2859762


  • Perth, Western Australia ANC Delivery Professionals Full time

    {"h1": "Deliver Smiles with ANC Delivery Professionals", "p": "At ANC Delivery Professionals, we're more than just a logistics company. We're a team of dedicated professionals who deliver smiles to Australians every day. As a Delivery Specialist, you'll be part of a customer-first, retail experience partner that turns the last mile into a lasting smile every...


  • Perth, Western Australia KOCH-Solutions Full time

    Key Responsibilities:Contribute to the development and implementation of our service projects, ensuring seamless execution and timely completion.Coordinate site personnel and suppliers to guarantee efficient project delivery.Provide exceptional customer service and coordination, ensuring successful project outcomes that meet quality, budget, and timeline...


  • Perth, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    As a Project Delivery/Implementation Consultant, you will work autonomously implementing the inspHire product suite via on-site or remote sessions. You will have evidence experience of supporting the rollout of technology systems. This is a hybrid position that requires an individual who has hands-on consultancy experience along with some technical expertise...


  • Perth, Australia DLA Piper Full time

    Legal Delivery Specialist (Paralegal / Practice Group Support) **The role** **Our platform, your impact.** We don't trends. We start them. We drive change and deliver more to make a tangible difference for our clients and communities. We have a unique opportunity for a Legal Delivery Specialist to join our high performing Legal Delivery Centre, based in...