Delivery Assurance Specialist

1 week ago

Perth, Australia RAC Full time

Delivery Assurance Specialist

As a Delivery Assurance Specialist you will be ensuring compliance with RAC and regulatory standards, and that any contractual requirements for support, assurance activities and documentation are met

**What will you be doing?**
- Coordinating governance and management activities across ETS and interactions with key Insurance suppliers and ETS stakeholders, including internal and external audits.
- Supporting ETS in mapping and coordinating service delivery expectations, monitor and report on performance against specific goals and targets, including SLAs and key compliance requirements.
- Supporting compliance assessments, facilitation and coordination of scenario workshops where required, and providing advice on remedial actions and process changes.
- Identifying and implementing areas of improvement to ensure ongoing compliance requirements are met or improved.
- Documenting and discussing outcomes and tracking actions.
- Driving efficiencies in meeting business objectives, contractual commitments and regulatory requirements.
- Working with ETS and the broader business to ensure that the relevant documentation is available across all services.
- Writing and reviewing technical documents for clarity, grammar, content, and style, making corrections where necessary.
- Ensuring that Asset and other technical documentation is maintained and developing a framework to support this process.

**What are we looking for in you?**
- Proven experience as a technical writer or in compliance and/or risk management.
- In-depth knowledge of technical concepts and industry standards and guidelines.
- Experience with desktop publishing, multimedia production, and online documentation software.
- Strong writing, editing, proofreading, and page composition skills.
- Ability to adhere to deadlines and handle pressure.
- Strong attention to detail, including highly developed conceptual, analytical and problem-solving skills.
- Able to work independently to meet deadlines.

**What can we offer you?**
- Enjoy the endless perks such as free Roadside Assistance, discounts on RAC products and services, and a host of other benefits, including insurance, holiday getaways, and more
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Professional career development & ongoing training.
- Generous discounts on home, contents & car insurance, plus free roadside assistance.
- Member benefits & opportunity to join a very active Social Club.

**About RAC**

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.

Job ID JR103604

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