Gaming Services Host

4 weeks ago

Brisbane, Australia The Star Entertainment Group Full time

Are you our next rising star?  

Join our team as a Gaming Services Host at The Star Brisbane.  

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

The Gaming Services Host position reports directly to the Premium Services Operations Supervisor and is responsible for maintaining a high level of customer service and providing a positive and memorable guest experience through proactively engaging with our guests. This is a great opportunity to showcase your skills and thrive in the Premium Services team. 

A few of your responsibilities:

  • Meet and greet guests at the entrance to the private gaming area. 
  • Develop and maintain relationships with customers to achieve established service standards and repeat business. 
  • Signing up new members to the Star Club loyalty programme. 
  • Assist the marketing department in all related activities including promotions, tournaments, gift days, events, functions and the rewards programme. 

What are we looking for:

  • Must be able to work on a 24/7 rotating roster
  • Experience in a guest service-related field 
  • Excellent verbal and written communication skills 
  • Computer literacy essential 

About you:

With your exceptional attention to detail and customer centric background, you will take pride in ensuring a fun and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Electronic Gaming Team up for success.

Your role will be pivotal in shaping the success of our Gaming Team at The Star. Join us in making a difference. 

What can we offer you?

  • Complimentary buffet meal on every shift   
  • Uniform laundered and ready for you daily on property
  • Discounted parking available in the city  
  • Up to 30% staff discounts across our award-winning venues on all 3 of our properties
  • Lifestyle discounts including gym memberships, retail discounts and laundry services  
  • Generous Paid Leave for primary and secondary carers
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   

It's your move
Click on the link below to make your next career move with The Star. 

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