Games and Experiences Operations Supervisor

7 days ago

Sydney, Australia Merlin Entertainments Full time

Games and Experiences Operations Supervisor

Location Name SEA LIFE Sydney
Job Locations AU-Sydney | AU-Sydney | AU-Sydney

Job ID 2024-4887
Employment Type Fixed Term/Seasonal
Offer/Contract Type No End Date
Location (Country-State-City) AU-Sydney

What you'll bring to the team

GAMES & EXPERIENCES OPERATIONS SUPERVISOR

Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about providing incredible and memorable guest experiences? If so, then we have the perfect role for you 

We have an amazing opportunity for an enthusiastic Operations Supervisor to join our team here at the Darling Harbour visitor attractions, SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Madame Tussauds Sydney and Immersive Gamebox. 

​

About the role

Your role will be focused on supporting the Commercial Management in ensuring profitable and smooth operations of the Games and Experiences outlets, while promoting world class services to the team and guests. You will respond to troubleshooting issues and step out to assist the team when help is needed.

About you

To be successful in this role you will have a passion for guest experience and sales with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey.

You will also need:

  • Ability to manage a team and to resolve conflict
  • To be adaptable and flexible
  • Remain calm under pressure
  • To clearly and effectively communicate and minimise all risk of misunderstandings where possible
  • Adhere to our core values through language, behaviour and actions
  • To be a positive role model and demonstrate exceptional leadership qualities and capabilities.
  • Ability to follow all health, safety and security practices

About the Benefits

  • Corporate benefits including free access to all our attractions worldwide
  • ​Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
  • ​Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
  • ​Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others. 

The Sydney Tower Eye is an iconic part of the Sydney skyline and gives a totally unique working experience. So, if you are a team player who is vibrant and passionate about educating guests and creating memorable experiences in a great company and team who Love What We Do, we want to hear from you

​

Everyone Matters at Merlin

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
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