Assistant Store Manager

6 months ago

Sydney, Australia Telstra Full time
Employment TypePermanent

Closing Date25 Sept 2023 11:59pm

Job TitleAssistant Store Manager - Warringah Mall

Job Summary

To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.
You will be an member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets.Job Description

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

You’ll never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That’s a philosophy you’ll share with our customers and impart onto your team. you’re focused on creating solutions that have an incredible impact for our customers.

About the role

It is the Assistant Manager that helps bring this to life by influencing our teams to provide quality customer service in order to maximise sales and motivate outstanding customer service to our customers.  You will be a key team support both when the store manager is present or absent.  You will coach and develop the next leaders in our business. 

Some of the specifics:

  • Telstra Store Warringah Mall – Shop 426 Warringah Mall, Cnr Pittwater Rd & Condamine St Brookvale NSW 2100

  • Full time Position Available

Duties

  • Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.

  • In the absence of the Store Manager you will own and guide the store to ensure a seamless transition.

  • Oversee the induction and ongoing training of new team members.

  • Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.

  • Guide the store’s performance to achieve sales and customer experience targets.

  • Initiate the store’s compliance against central operating standards and processes and preside over productive operational excellence.

  • Resolve basic and complex store level customer complaints.

  • Ensure adherence the agreed customer sales model within the store.

  • Organise the shop floor to supervise customer flow and store traffic.

  • Supervise staff to customer demand and operational requirements.

  • Coach and develop the next group of leaders for our stores.

Skills and Experience

  • Demonstrated experience influencing people in a retail environment

  • Outstanding communication skills

  • Advanced appreciation of customer needs and proficient in resolving customer issues

  • Proven track record working within a productive, high-pace, customer-orientated retail environment

  • Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store

  • Ability to successfully execute against key metrics (financial and customer)

  • Ability to successfully create and action store improvement opportunities

Benefits

  • Corporate discounts and benefits

  • Fantastic team environment

  • Highly rewarding sales environment

  • Excellent career growth prospects 

  • In depth training and coaching provided online and instore

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