Collections Officer

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

This role will be responsible for the timely and accurate allocation, electronic posting and collection of all Air Liquide Healthcare (ALH) account payments whilst maintaining an accurate aged trial balance and contributing to reducing overall debt held.

How will you CONTRIBUTE and GROW?

• Maintain an aged trial balance as required
• Ensure set KPI’s/Target are met in relation to collections, credit balances and aged debt
• Deal with inbound and outbound accounts and collection calls
• Deal with inbound correspondence relating to accounts receivable activities
• Identify accounts/groups of accounts that ALH is having difficulty collecting and coordinating with the Team Leader and the state sales teams to facilitate collection of these debts
• Liaise with debt collection agencies regarding delinquent debtors, as per Company’s policy
• Raise and process credit notes where appropriate with supporting documentation
• Raise and process account journals as required
• Data entry/account maintenance in the Great Plains system
• Comply with Company’s priorities and policies in terms of debt collection. More generally Comply at all times with all policies and regulations applicable to the role
• Conduct all activities in accordance with requirements of ALH's Quality Management System
• Process banking and applying payments within the GP system on a daily basis as directed
• Key sales orders received via email, online, telephone, direct in a timely accurate and efficient manner
• Process and follow up after call requests via email, telephone, direct in a timely accurate and efficient manner

Are you a MATCH?

• Previous experience in handling account enquiries, managing accounts receivable and/or undertaking collection activities
• Demonstrated commitment to providing exceptional service and helping resolve customer queries and complaints
• Have strong computer literacy with the proven ability to manage multiple databases for data entry and drawing information efficiently
• Enjoy working in a fast-paced, multi-tasking environment
• Thrive in an occupation that requires accountability, accuracy, and efficiency
• Solutions focused and thinking ‘outside of the box’ to solve practical problems and to respond to enquiries
• Excellent phone manner

If this sounds like you, we would love to hear from you This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.