Incident Handler

Work for a global FMCG company with some of the world’s most trusted and iconic brands.
Be part of an exciting business where employees are recognised and career growth is supported.

With a large portfolio of food and beverage brands, PepsiCo Australia & New Zealand employs more than 1500 people across ANZ at Smiths Snack Food Company, Bluebird Foods NZ and PepsiCo Beverages. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith’s Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands. PepsiCo was recognised as a Top Employer in both Australia and New Zealand in 2021 and 2022, one of only 16 organisations globally to earn this certification.

PepsiCo has been recognised as an Employer of Choice for gender equality for the past 10 years and is one of the leading organisations in this space. We also believe in our sustainability strategy, that there is an opportunity to change how the world distributes, consumes, and disposes of food and beverages and we aim to use our scale, reach, and expertise to help build a more sustainable food system that can still meet human needs for enjoyment and continue to drive our economic and social development.

To continue our success, we currently have an exciting opportunity for an Incident Handler to join our Cyber Security team, based out of our head office in Chatswood Sydney.

This role will report into the local Incident Response Senior Manager, and will be part of PepsiCo Global Incident Response group, already present in USA and Europe.
Here is your opportunity to work within a global FMCG, to detect and assess cyber security threats and incidents across the organisation.

What we are looking for is somebody who has prior experience working within an IT infrastructure or operational security role, and who can work well across different demographics. You will be somebody who understands the confidential and sensitive nature of information that is involved in this role, and who will be able to communicate and make recommendations to stakeholders across the organisation aligned with this.

Key Accountabilities:

• Identify, respond, and mitigate sophisticated threats to PepsiCo computer networks
• Conduct incident response activities, including advanced investigation (forensic, malware analyses, etc.) to investigate potential intrusions and develop remediation guidance
• Perform the activities necessary for the immediate, short-term rapid resolution of incidents to minimize production down time and risk exposure
• Maintain a professional communicative relationship with clients and management to provide information throughout the incident, problem, and change management cycles
• Coordinates and drives efforts among multiple business units during response activities and post-mortem
• Proactive monitoring of client environments using specialized security applications
• Provide timely, comprehensive and accurate information to Information Security leadership in both written and verbal communications
• Develop the requisite expertise, knowledge, and ability to perform independently
• Routinely develop and update incident response playbooks to ensure response activities align with best practices, minimize gaps in response and provide comprehensive mitigation of threats
• Bring up innovative ideas, based on your own experience or information gathered from external communities, and actively participate into Incident Response function’s growth
• Collaborate with CFC teams on project execution and PepsiCo security improvements
• Support the production of detailed technical reports and presentations related to digital investigations
• Ensure team success through organizational, functional, and team alignment towards team mission and objectives

Qualifications, Skills & Experience:

• 4+ years of work experience in information security, especially in an Information operations / incident role
• Bachelor or master degree in Information Technology or related discipline
• Well seen are relevant technical security certifications (GIAC, EC-Council, CompTIA, etc.)
• Hands-on troubleshooting, analysis, and technical expertise to resolve incidents and service requests; previous experience in troubleshooting day-to-day operational processes such as security monitoring, data correlation, security operations, etc.
• Proven experience performing analysis of security events and incidents, to determine root cause and provide resolution
• Hands-on digital forensic and/or malware analysis experience is a plus
• Working knowledge of at least three of the following security tools: host-based antivirus, anti-spam gateway solutions, firewalls, IDS/IPS, server and network device hardening, data loss prevention, forensics software, vulnerability management, website security
• Competence in using both internal and external ticketing systems for ITIL-based incident, problem and change management
• Solid customer orientation with excellent oral and written communication skills
• A team-focused mentality with the proven ability to work effectively with diverse stakeholders
• An ability to effectively influence others to modify their opinions, plans, or behaviors
• Proactive attitude, seeking for improvement opportunities which can positively impact the security posture and the business
• An ability to work extremely well under pressure while maintaining a professional image and approach
• Decision-making capabilities, with an ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one

What we can offer you:

• Flexibility with work hours and work location
• Health initiatives through our Health and Wellness programs
• Personal and professional growth opportunities through Learning Offerings online

We are a progressive and people-focused business, and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career.

Your positive attitude will be rewarded with excellent long term local and global career opportunities, and ongoing professional development along with a fun and rewarding working environment.

You will be a key part of a dynamic team and a valuable contributor to a global company that is one of the FMCG market leaders. At PepsiCo, we recognise our people as a key part of our business and career progression within the business is encouraged and supported.

We are committed to recruiting, training and retaining high quality people.

Interested? Know someone who might be? This is a great opportunity to join the PepsiCo ANZ team.

PepsiCo’s hiring process:

1. Submit your application
2. Interview(s) and skills evaluation
3. Online Assessment process
4. Reference and background checks

At PepsiCo, we believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within. We encourage women, people with a disability, Aboriginal and Torres Strait Islander, LGBTQI+ and people from culturally and linguistically diverse backgrounds to apply.

In applying for this position, you consent to your personal information being provided to PepsiCo for use in accordance with PepsiCo’s Privacy Policy which can be found at the bottom of the page on PepsiCo’s website www.pepsico.com.au