Guest Experience Expert
7 months ago
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Overnight All-Rounder, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Position Summary:
Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process Support all Front Office functions to ensure guest needs are met Handle general enquiries, going above and beyond with each guest experience Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings Support other departments with guest request and needs including valet, housekeeping request and In-Room Dining Take guest reservations and perform cash handling & credit card responsibilities Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectationsAbout You:
Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Responsible Serving of Alcohol Certification is required Drivers License is required Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Strong written and verbal communication skill Attention to detail in all aspects of workOur Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusivenessThe Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at
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