Home Loan Specialist

2 days ago

Parramatta, Australia AMP Full time

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you’ll make an impact

Direct and Digital Banking Services engage with banking clients and support them with the acquisition, servicing and retention of mortgage and deposit products.  This role will assist existing clients with their queries related to their existing products, and engage with the client reactively and proactively to drive loyalty and retention of those clients.

You’ll make an impact by:

  • Receive inbound and make a mix of outbound campaign calls to AMP Bank customers to offer solutions with the aim of providing information and retaining value
  • Identify customer needs through appropriate questioning techniques which comply with compliance boundaries
  • Achieve against agreed productivity and campaign targets including dial activity and dollar benefits, measured using the agreed campaign framework
  • Identify opportunities for additional ways for AMP to grow the relationship with customers eg. lead opportunities for advice or sales teams
  • Proactively and positively work with the team and other departments to achieve business outcomes, through effective relationship building

What you will bring to the team

  • Previous bank contact centre experience (minimum 12 months preferred) 
  • Relevant financial services industry experience (home loans, mortgage broker) required
  • Diploma of Finance and Mortgage Broking Management (preferred) 
  • Exceptional telephone and oral communication skills 
  • Passion for the customer and ability to demonstrate active listening skills 
  • Ability to build and maintain internal and external relationships with excellent people skills 
  • Decision-making ability as well as complaint & conflict resolution/objection handling skills 

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.

  • Home Loan Associate

    2 weeks ago

    Parramatta, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Home Loan Specialist

    1 week ago

    Parramatta, New South Wales, Australia AMP Limited Full time

    The opportunityDirect and Digital Banking Services engage with banking clients and support them with the acquisition, servicing and retention of mortgage and deposit products. This role will assist existing clients with their queries related to their existing products, and engage with the client reactively and proactively to drive loyalty and retention of...

  • Home Loan Specialist

    6 days ago

    Parramatta, Australia AMP Limited Full time

    **The opportunity** Direct and Digital Banking Services engage with banking clients and support them with the acquisition, servicing and retention of mortgage and deposit products. This role will assist existing clients with their queries related to their existing products, and engage with the client reactively and proactively to drive loyalty and retention...

  • Home Lending Specialist

    5 days ago

    Parramatta, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Pay Level**: Group 2 **Talent Acquisition Contact**: Jodie Bruce-Neville **View Role purpose statement** - **Fantastic workplace culture - be supported by a collaborative team**: - **Enjoy seamless systems & industry-leading time to unconditional approval**: - **Be rewarded & be recognised - open the door to ENDLESS...

  • In-home Onboarding Specialist

    2 months ago

    Parramatta, Australia Uniting Full time

    **About the role** The Home Care Package Onboarding Specialist at Uniting NSW/ACT will be responsible for visiting, converting, and onboarding new clients for Home Care Packages within the Metropolitan Sydney area. It is a full time 6-month contract with the intention to extend with the office base in Parramatta. This role will involve conducting...

  • In-home Onboarding Specialist

    4 weeks ago

    Parramatta, Australia Uniting Full time

    **About the role** The Home Care Package Onboarding Specialist at Uniting NSW/ACT will be responsible for visiting, converting, and onboarding new clients for Home Care Packages within the Metropolitan Sydney area. It is a full time 6-month contract with the intention to extend with the office base in Parramatta. This role will involve conducting...

  • In-home Onboarding Specialist

    1 week ago

    Parramatta, New South Wales, Australia Uniting Full time

    About the roleThe Home Care Package Onboarding Specialist at Uniting NSW/ACT will be responsible for visiting, converting, and onboarding new clients for Home Care Packages within the Metropolitan Sydney area. It is a full time 6-month contract with the intention to extend with the office base in Parramatta.This role will involve conducting assessments,...

  • Customer Service Specialist

    5 days ago

    Parramatta, Australia Clarrow Full time

    Be a part of one of Australia's leading financial services businesses - Up to $100,000 plus Superannuation - Parramatta location **The Company** Our client is a nationally renowned financial services business that provides personalised finance solutions incorporating Lending & General Insurance solutions. **The Role** Due to an internal promotion, our...

  • Customer Service Specialist

    1 week ago

    Parramatta, New South Wales, Australia Clarrow Full time

    Be a part of one of Australia's leading financial services businesses Up to $100,000 plus Superannuation Parramatta locationThe CompanyOur client is a nationally renowned financial services business that provides personalised finance solutions incorporating Lending & General Insurance solutions.The RoleDue to an internal promotion, our client is on the hunt...

  • Customer Relationship Specialist

    1 week ago

    Parramatta, Australia Complete Credit Solutions Full time

    Full time permanent opportunity in Parramatta - Entry level role - full training and support provided - Lots of career progression and development for the right people! Are you passionate about customer service, have a knack for thinking outside the box and are resilient in nature? We are growing, and this role might be the perfect fit for those looking for...

  • Marketing Specialist

    1 week ago

    Parramatta, New South Wales, Australia Parramatta Leagues - Home of the Eels Full time

    About usParramatta Leagues Club is one of Australia's most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes and offering welcoming experiences for our members and community by delivering exceptional service.About the roleWe are seeking a creative and experienced Marketing Specialist, who...

  • Customer Relationship Specialist

    1 week ago

    Parramatta, Australia Complete Credit Solutions Full time

    Previous call centre experience will be advantageous - Full training and support + career development opportunities - Perfect for those who enjoy investigating and lateral thinking Have a knack for thinking outside the box? Love helping customers and enjoy a good challenge? Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to...

  • Marketing Specialist

    3 weeks ago

    Parramatta, Australia Parramatta Leagues - Home of the Eels Full time

    **About us** Parramatta Leagues Club is one of Australia’s most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes and offering welcoming experiences for our Members and community by delivering exceptional service. **About the role** Reporting to the Senior Marketing Specialist, this...

  • Customer Service Specialist

    2 months ago

    Parramatta, Australia St.George Full time

    Join our fabulous Virtual team based in Parramatta - Full time permanent position - Keep taking your career up a notch **How will I help?** Working in our virtual St George team, you'll help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored solution that...

  • Marketing Professional

    2 weeks ago

    Parramatta, Australia FAIR FINANCIALS GROUP Full time

    We are looking for a charismatic person to be present at our Pop Up stores to market financial services for our broker firm. This includes home, car and personal loans. We are looking for someone who has basic knowledge of loans. Training is provided. - Be 18 years and over - Own transport - Have good attitude and not afraid to approach people Ideal for...

  • Customer Relationship Specialist

    1 week ago

    Parramatta, New South Wales, Australia Complete Credit Solutions Full time

    Previous call centre experience will be advantageous Full training and support + career development opportunities Perfect for those who enjoy investigating and lateral thinkingHave a knack for thinking outside the box? Love helping customers and enjoy a good challenge?Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to our...

  • Injury Management Specialist

    2 weeks ago

    Parramatta, Australia Haylo People Full time

    Use your Allied Health & Workers Compensation background! - Support employees their return to work journey - Flexible working arrangements in a dynamic & engaging company - Use your Allied Health & Workers Compensation experience to coach & mentor Case Manager - $90,000 - $110,000 (experience dependent) + super + 10% performance bonus - Flexibility to work...

  • Direct Sales Manager

    2 weeks ago

    Parramatta, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Payroll Specialist

    2 months ago

    Parramatta, Australia Ventia Pty Limited Full time

    Join us as our next Payroll Specialist and own the end to end payroll function for your business units, providing accurate and timely process of attendance records against awards and agreements. Located at our Parramatta office with flexible working available to split your time in the office and work from home you will report to the Payroll Manager and work...

  • Flyer Distributor

    2 weeks ago

    Parramatta, Australia FAIR FINANCIALS GROUP Full time

    We are looking for a charismatic person to be present at our Pop Up stores to distribute flyers for our broker firm. This includes home, car and personal loans. Experience is good to have but not necessary. - Be 18 years and over - Own transport - Have good attitude and not afraid to approach people Ideal for people who are looking to make extra cash and...