In-home Onboarding Specialist

4 weeks ago

Parramatta, Australia Uniting Full time

**About the role**

The Home Care Package Onboarding Specialist at Uniting NSW/ACT will be responsible for visiting, converting, and onboarding new clients for Home Care Packages within the Metropolitan Sydney area. It is a full time 6-month contract with the intention to extend with the office base in Parramatta.

This role will involve conducting assessments, creating care plans, managing budgets, and provisioning interim services for clients.

You will be an integral member of the Senior Services Team through the following:

- **Client Onboarding**: Conduct comprehensive visits to prospective clients referred by the Business Support Team to explain the Home Care Package offered by Uniting.
- **Assessment and Care Planning**: Perform detailed assessments of client needs, preferences, and goals. Develop tailored care plans in collaboration with clients and their families to address individual requirements.
- **Budget Management**: Assist clients in understanding and managing their Home Care Package budgets, ensuring transparency and effective allocation of funds.
- **Provision of Interim Services**: Implement interim services as necessary to support clients while awaiting full-service commencement.
- **Collaboration and Handover**: Work closely with neighbourhood coordinators to seamlessly hand over clients, ensuring a smooth transition for ongoing care provision.

**What we’re looking for**
- Proven experience in conducting assessments, developing care plans, and managing budgets.
- Track record in delivery upon sales KPIs.
- Strong communication and interpersonal skills to engage effectively with clients, families, and internal teams.

**We’ll create a better future for **you.**

Our people are at the heart of everything we do, and we support them to grow and develop to be their best through our strong commitment to learning, flexibility, great benefits, and a positive culture of teamwork and cooperation. Together, we can build a better future for the people and communities we serve, and for you.

**About Uniting Aged Care**

Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support more than 7,000 residents in over 70 aged care homes throughout NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

**What to expect**

Please know that employment with Uniting requires:

- A National Police Check
- Current Driver's License
- Your own transport
- Reference checks
- Other pre-employment screenings

**How to apply

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