Assistant Night Manager

3 days ago

Potts Point, Australia Holiday Inn Full time

About us 

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying 
a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them 
create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve 
been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give 
you a warm welcome to the Holiday Inn® family.

What's the job?

  • Under the direction and guidance of the Front Office Manager, lead and oversee all aspects of Front Office whilst on duty, including (but not limited to) Reception, Concierge/Porter services to deliver a unique guest experience that brings the brand to life. This role will predominately support the overnight team, working closely with the Night Manager to complete the night audit process, and operate as the Night Manager in their absence.  
  • Develop and train the team to ensure colleagues remain informed and equipped to achieve total guest satisfaction.  
  • Ensure guests receive prompt, professional service, personal recognition and a seamless Front & Back of House experience throughout their stay.  
  • Coordinate all guest requests whilst demonstrating the Winning Ways at all times. 
  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  
  • Demonstrates our One Step Ahead Service Behaviours: Create confidence, Encourage success and Make it happen; and is aligned to True Hospitality service skills expectations. 
  • Provide feedback on the delivery of Room to be yourself commitment, Room to have a great start, Room to be involved, Room to grow & Room for you. 

What we need from you 

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 

Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience 

Must speak local language 

Valid Responsible Service of Alcohol and First Aid Certificate are required 

What we offer 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business.  

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

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