Field Impact Dispatch Officer

4 weeks ago

Adelaide, Australia SA Water Full time

About the Company 

Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live. 

Our business supports our state’s prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today’s community, but for future generations.  

For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas. 

In short, we make a positive different to the lives of South Australians and the communities they live in every day. 

About the role

As the Field Impact Dispatch Officer, you will be working closely with the Field Operations work group, regional Field Operations field-based teams, Maintenance and Production & Treatment, Service Continuity, Customer Connections, Billing and Capital Delivery teams. You will be responsible for identifying, monitoring, and acting upon service interruptions and enabling field teams to deliver customer outcomes and deliver work in the most effective and efficient manner to achieve first time customer resolutions.

Along with this you will also be responsible for the following:

  • Identify and reduce constraints which effect efficient operation and customer expectations
  • Support works management capability concerns and capacity constraints in overflow of demand of workflow
  • Communicate with and provide community support teams all the necessary information during/after an incident to manage and minimise impacts for all customers
  • Engage works management reporting for works management activities
  • Contribute to innovation and continuous improvement in work processes
  • Build and maintain collaborative and effective relationships across the end to end works management process
  • Provide support in crew management within the scheduling and dispatch tool for each district in accordance with statewide crew structures.

Key requirements of the role include:

  • Experience in prioritising workloads to meet required timeframes
  • Technical or administrative qualifications and/or relevant operational/workflow experience
  • Experience and understanding of work management systems, planning processes and work prioritisation
  • Strong IT literacy and ability to learn and apply new business applications
  • Effective written and verbal communication skills
  • Highly desirable to have experience with CLICK, WOA, Maximo and relevant operational knowledge
  • Flexibility with working shifts from 6am to 6pm
  • Required to hold a current driver’s licence at all times

Further information can be found in the attached PD:  Field Impact Officer - Position Description.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Rebecca from the Talent Acquisition team Rebecca.Darling@sawater.com.au

Applications close 4pm, Wednesday 12 June 2024. 

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. 

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au 

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