MS Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

NTT DATA is looking for a MS Engineer (L3) - Cyber Security / Level 3 Cyber Security Engineer to join our team on a permanent position.

The NTT Managed Services Team is a dynamic and high performing team supporting NTT’s client in a Managed / Outsourced Environment.

Our Cyber Security Engineers play a vital role in securing and resolving cyber threats for our key clients. They are responsible for:
- Performing a variety of 3rd level engineering activities to enable the delivery of cyber security services.
- The provision of on-call functions on a rotational basis.
- Supporting project work as and when required.

What you'll be doing

Key Accountabilities

• Accept, manage, and update service requests to ensure contracted Service Level Agreements are met.
• Provide remote technical support and Escalations within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management
• Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilizing Field Engineering resources
• Action P1 or Major incident escalation right away.
• Plan, coordinate and implement complex network changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customer’s day-to-day business operations, and the provision of a  seamless, coordinated delivery of services.
• Plan, coordinate and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework plan, coordinate and execute configuration management activities within customer specified change windows, adhering to a predefined ITIL configuration management framework plan, coordinate and execute life-cycle management activities within customer specified change windows, adhering to a predefined ITIL life cycle management framework Identity Known Errors and document these within the Known Errors Database
• Maintain detailed knowledge of the clients’ environment(s), where applicable, by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with the process and procedural documentation.
• Provide proactive, constant and clear communication on the status of incident/problem resolution between the client, NTT, and any other 3rd party supplier and vendors.
• Escalate issues affecting the delivery of service to management
• Conduct technical workshops for L1 & L2 engineers on regular basis.
• Understand and manage the requirements of being part of a 24x7 on-call operation, including but not limited to, shift hand-over, operational advice, guidance, support, and escalation
• Mentor the team members and guide them to grow in their roles and provide technical escalation support.
• Facilitate effective and appropriate communication to all stakeholders to meet SLAs and expectations
• Participate in the timely execution of our Business Continuity Plan
• Develop Service Improvement Plans continuously.
• Proactively invest time in self-education and provided training to ensure a comprehensive and current understanding of our tools, processes and the people that support our customers and our business.

Technical/ Mandatory

• Between 8 to 10 years of experience in a managed cyber security environment working with Firewall – Cisco FTD, Palo Alto Juniper, Checkpoint, , Proxy – Palo Alto Prisma/SASE, BlueCoat, Zscalar and f5 security products.
• Experience in Security Incident management and response, with hand-on exp on SIEM tools mainly Splunk.
• Experience Cyber Security operations involving Security alert triage, threat hunting, vulnerability assessment.
• Palo Alto Security Certification like PCNSE, PCNSA.
• Cisco CCNP/CCIE Security certified with good working experience in supporting Cisco ASA, FTD/IPS, ISE, AnyConnect VPN.
• Strong knowledge to support, maintenance and troubleshoot any incident and request on Cisco ASA/Firepower/FTD, Cisco ISE, Juniper SRX in the complex enterprise environment.
• Experience in supporting Web gateway technology from Palo Alto Prisma, Zscaler ZIA, Netskope, Symantec bluecoat web gateway.
• Experience in supporting and strong knowledge on VPN technologies from Cisco Any Connect and Zscaler ZPA.
• Experience in managing Compliance management tools like AlgoSec Firemon, Skybox, Tufin.
• Good knowledge of routing and switching protocols.

Desirable

• Zscaler, Netskope certifications and experience.
• Cyber Security Tools for AlgoSec, and SIEM solutions Splunk, RSA envision.
• Vulnerability Management tools like Qualys  or Tenable.
• Prior experience and/or training about the ITIL Services Framework
• Knowledge of Cloud Security solutions..
• Scripting skills with good command of Python.
• Experience in supporting Splunk Log search head, running query.
• Knowledge of Mitre framework and NIST framework.

To succeed in this role, you will need the following attributes

• Ability to lead the technical investigation, speak to the client in the incident discussion, clearly articulate the problem/incident statement and technical details.
• Experience in supporting large customers with multiple data centers and sites.
• Strong team player who collaborates well with teammates and contributes towards team success.
• Ability to work in a challenging and constantly changing environment.
• Display a willingness to persevere with difficult tasks.
• Demonstrate resourcefulness and sound judgement.
• Good aptitude to learn and adapt to new security technology.
• Strong customer service focus with an understanding of client expectations.
• Strong communication- verbal, writing and interpersonal skills
• Demonstration of NTT’s core values of Proactively, Teamwork, Professional Excellence, Partnership, and Personal Commitment.
• High level of initiative, accountability, attention to detail and ability to follow process particularly Change Management.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.