Customer Service Officer

4 weeks ago


Adelaide, Australia BGIS Full time

BGIS we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce.


As the first point of contact for all incoming enquiries, the Customer Service Officer is responsible for managing enquiries relating to reactive maintenance and facilities services via telephone and email.

Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality.
 

This role is night shift. 4 nights on, 4 nights off. 3 month contract. Based in Adelaide, SA.


The role:

Answering incoming calls, and delivering prompt, accurate and timely customer service Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met. Liaise with service providers and Facilities Managers for clarification of technical issues. Update our management system to ensure the timely rectification of building faults. Adhering to KPIs and reporting on service levels. Escalate relevant issues to the appropriate personnel/management.

Skills and Experience

Strong demonstrated experience working in a Customer Service or Contact Centre environment. Experience working with internal and external stakeholders at varying levels of an organisation. Ability to interpret queries and assist appropriately. Demonstrated attention to detail including good key board skills, speed and accuracy. Able to respond quickly to change and adopt a flexible / innovative approach.



In the Operations Centre BGIS provide:

Comprehensive and structured Training in Facilities Management Exposure to a diverse range of clients in the commercial sector Close knit and supportive, fun team environment Relaxed Dress Code - leave your suit at home, we are smart casual Reward and Recognition Program - hard work is noticed and appreciated Opportunities to join social, CSR, and other committees for those who love to make a difference. Employee Recognition Program Excellent Company Benefits  Paid Parental and Volunteer Leave  Donation Matching and much more 

  • Adelaide, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We require a communications expert in customer service who is inclusive and collaborative with a ‘can do’...


  • Adelaide Region SA, Australia Hudson Australia Full time

    FT Hours - 9am -5pm (flexible rostered hours) - Immediate start - this week is ideal - Adelaide NORTH- onsite parking available - Join a growing team, role to support hiring process - WWCC and POLICE CHECKS required - 2 roles available - $32 PH + Super **Job Description: Customer Service Officer** **Position**: Customer Service Officer **Location**:...


  • Greater Adelaide SA, Australia Northline Full time

    **Job no**: 494322 **Work type**: Permanent Full Time **Location**: SA - Adelaide **Categories**: Administrative Assistance As Adelaide Depot’s next Customer Service Officer, you will be the channel of communication between Branches, Client Services, Sales, Account Management and Northline’s customers. You will have a variety of responsibilities all...


  • Adelaide, Australia Randstad Full time

    Randstad is currently recruiting Experienced Customer Service Officers for a CBD based and well known Government Department.These roles are available immediately for successful applicants. 3 month contract with a high view for extension. Days of work will be Monday-Friday, full time hours between 8am and 6pm. Hourly Rate $36-38. The successful applicants...


  • Adelaide Region SA, Australia BGIS Full time

    **BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team. **The Role** The responsibilities of the **Customer Service Officer **include: - Answer incoming calls from clients; - Answer inquiries; - Lodging work requests using the nominated CMMS; - Handle complaints; - Data entry - Interpret and...


  • Adelaide, South Australia Randstad Australia Full time

    State Government opportunityExciting opurtunity to work within a busy call centre$ per hour plus super Do you have customer service experience? This experience could be face to face, or from within a call center environment. What is most important is providing a high level of customer service and enjoying working in lively, fast-paced environments. These...


  • Greater Adelaide SA, Australia Symbion Full time

    **- **Job no**:494516** ***: - **Business unit**: Lyppard Australia Pty Ltd, ABN 53 007 008 906** ***: - **Position location**: Beverley** ***: - **Work type**:Full Time Permanent** ***: - **Location**:SA - Adelaide***: Looking to work in a fast paced customer service environment? - Full time Customer Service Officer - Veterinary pharmaceuticals -...


  • Adelaide Region SA, Australia Sika Corporation Full time

    Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organisation with subsidiaries in over 100 countries around the world, we manufacture in over 300 factories with over 25,000 employees & an expanding team across...


  • Adelaide, Australia Randstad Australia Remote Work Freelance Full time

    Randstad is currently recruiting Experienced Customer Service Officers for a CBD based and well known Government Department.These roles are available immediately for successful applicants. 3 month contract with a high view for extension. Days of work will be Monday-Friday, full time hours between 8am and 6pm. Hourly Rate $36-38. The successful applicants...


  • Adelaide, South Australia Randstad Australia Full time

    Randstad is currently recruiting Experienced Customer Service Officers for a CBD based and well known Government Department.These roles are available immediately for successful applicants. 3 month contract with a high view for extension. Days of work will be Monday-Friday, full time hours between 8am and 6pm. Hourly Rate $36-38. The successful applicants...


  • Greater Adelaide SA, Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Adelaide Airport, Australia Regional Express Full time

    We are seeking suitably qualified and highly motivated individual's to join the Rex Adelaide Airport Team in the role of a part-time Customer Service Officer. **Reporting**: This position reports to the Adelaide Airport Manager. **Position responsibilities**: - Provide domestic and regional check-in, departure and arrival services for Rex at Adelaide...


  • Adelaide Airport, Australia Regional Express Full time

    We are seeking suitably qualified and highly motivated individual's to join the Rex Adelaide Airport Team in the role of a part-time Customer Service Officer. **Reporting**: This position reports to the Adelaide Airport Manager. **Position responsibilities**: - Provide domestic and regional check-in, departure and arrival services for Rex at Adelaide...


  • Adelaide Airport, Australia Rex (Regional Express) Full time

    We are seeking suitably qualified and highly motivated individual's to join the Rex Adelaide Airport Team in the role of a part-time Customer Service Officer. **Reporting**: This position reports to the Adelaide Airport Manager. **Position responsibilities**: - Provide domestic and regional check-in, departure and arrival services for Rex at Adelaide...


  • Greater Adelaide SA, Australia BGIS Full time

    BGIS we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Adelaide, Australia Link Group Full time

    **Overview Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and Main Responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution by...


  • Greater Adelaide SA, Australia BGIS Full time

    As we continue to grow, we seek a highly motivated and experienced **Customer Service Officer **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce. **The Role** Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first...


  • Adelaide Region SA, Australia BGIS Full time

    Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality. The role is available within the BGIS Operations Centre which is a 24/7 business. **This is a fixed shift Wednesday to Sunday 7am to 3pm.** Role...


  • Adelaide CBD, Australia Gallagher Full time

    About Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...


  • Adelaide, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...