Customer Service Officer
4 weeks ago
BGIS we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce.
As the first point of contact for all incoming enquiries, the Customer Service Officer is responsible for managing enquiries relating to reactive maintenance and facilities services via telephone and email.
Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality.
The role:
Skills and Experience
Strong demonstrated experience working in a Customer Service or Contact Centre environment. Experience working with internal and external stakeholders at varying levels of an organisation. Ability to interpret queries and assist appropriately. Demonstrated attention to detail including good key board skills, speed and accuracy. Able to respond quickly to change and adopt a flexible / innovative approach.
In the Operations Centre BGIS provide:
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