Enterprise Manager, Customer Success

3 weeks ago

Sydney, Australia Procore Technologies Full time
Job Description

As our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore’s Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while providing a world-class customer experience.

This position reports directly to the APAC Senior Director of Customer Success and will be based in our Sydney office. 

Key Responsibilities:

  • Lead, mentor, and inspire a team of Customer Success Managers to achieve individual and team goals.
  • Foster a collaborative and positive team culture, encouraging continuous learning and development.
  • Accountable for Net Expansion Revenue and Churn metrics, working strategically to maximize customer lifetime value.
  • Develop and execute strategies to increase customer satisfaction, loyalty, and overall success.
  • Collaborate with sales, marketing, and product teams to forecast customer growth and identify opportunities for upselling and cross-selling. Drive pipeline generation by ensuring strong customer engagement, and enabling and empowering your team to discover and qualify upsell and cross sell opportunities. 
  • Ensure that we are accurately forecasting at-risk accounts within our ANZ and Asia book of business.
  • Work closely with product and documentation teams to guide Procore on effective resources for our ANZ and Asia customers
  • Manage KPIs, milestones, long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins.
  • Identify and nurture customer advocates to promote positive testimonials, case studies, and referrals.
  • Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team.
  • Work closely with the marketing team to leverage customer success stories for promotional activities.

Qualifications:

  • 3+ years proven experience in managing a Customer Success team in a SaaS environment
  • Understanding of basic SaaS and business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business.
  • Demonstrated success in being accountable for Net Expansion Revenue and Churn metrics
  • Enthusiastic and creative leader with the ability to inspire and motivate others
  • Influence through persuasion, negotiation, and consensus-building
  • Empathy for customers and passion for revenue and growth
  • Analytical and process-oriented mindset with a desire for continuous learning and improvement
  • Exceptional leadership and team management skills.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

 


Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

  • Enterprise Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Boomi Careers Page Full time

    About Boomi and What Makes Us SpecialAs an Enterprise Customer Success Manager, you will be our Customers' strongest advocate, helping them realize value from their Boomi investments. A true team player, you would be as much passionate about maximizing outcomes as about providing an exceptional experience for every customer.You will act as a trusted advisor...

  • Enterprise Customer Success Manager

    3 weeks ago

    Sydney, Australia Khoros Full time

    Overview: At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and...

  • Customer Success Manager, Enterprise

    3 weeks ago

    Sydney, Australia Procore Full time

    We are currently seeking an **Enterprise Customer Success Manager** who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from...

  • Customer Success Manager, Enterprise

    2 months ago

    Sydney, Australia Procore Technologies Full time

    We are currently seeking a **Enterprise Customer Success Manager** who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from...

  • Enterprise Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Khoros Full time

    Overview:At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.We are...

  • Customer Success Manager, Enterprise

    5 days ago

    Sydney, New South Wales, Australia Procore Full time

    We are currently seeking a Enterprise Customer Success Manager who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from Procore...

  • Customer Success Manager, Enterprise

    2 months ago

    Sydney, Australia Procore Technologies Full time

    Job DescriptionWe are currently seeking an Enterprise Customer Success Manager who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive...

  • Enterprise Customer Success Manager

    2 weeks ago

    Sydney, Australia Datadog Full time

    As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating...

  • Enterprise Customer Success Manager

    3 weeks ago

    Sydney, Australia Boomi Careers Page Full time

    **About Boomi and What Makes Us Special** As an Enterprise Customer Success Manager, you will be our Customers' strongest advocate, helping them realize value from their Boomi investments. A true team player, you would be as much passionate about maximizing outcomes as about providing an exceptional experience for every customer. You will act as a trusted...

  • Enterprise Manager, Customer Success

    3 weeks ago

    Sydney, Australia Procore Technologies Full time

    As our **Enterprise Manager, Customer Success** you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore’s Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while...

  • Enterprise Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Suffolk Tech Full time

    As our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement.Procore's Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while providing a...

  • Enterprise Account Manager

    2 months ago

    Sydney, Australia Hewlett Packard Enterprise Full time

    Enterprise Account Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise (HPE) advances the way people live & work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. HPE helps...

  • Enterprise Customer Success Manager

    7 days ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Enterprise Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Suffolk Tech Full time

    As our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore's Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while providing a...

  • Enterprise Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    Job DescriptionAs our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore's Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption...

  • Enterprise Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    As our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore's Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while providing a...

  • Enterprise Account Manager

    5 days ago

    Sydney, New South Wales, Australia Hewlett Packard Enterprise Full time

    Enterprise Account ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise (HPE) advances the way people live & work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.HPE helps customers to...

  • Enterprise Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Okta Full time

    Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...

  • Enterprise Customer Success Manager

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Nearmap (not for Hatch)** Hatch is supporting Nearmap to find a great Enterprise Customer Success Manager (SaaS) to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Nearmap. **About...

  • Enterprise Customer Success Manager

    3 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Reejig (not for Hatch)** Hatch is supporting Reejig to find a great Enterprise Customer Success Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Reejig. **About the role at...