Parts Supervisor

4 days ago

Mackay, Australia Hitachi Full time

Hitachi Benefits

  • TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
  • Competitive Salary: generous salary on offer + 11% Super
  • Health: Discounted Medibank health insurance policy
  • Wellness program: access to Employee Assistance Program
  • Stability: Permanent Full Time Position in a leading OEM with long term job security
  • Uniform: Generous uniform supplied Full PPE
  • Training and Development: Continuous training and upskilling with real career development opportunities, start your rewarding career now
  • Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
  • Company culture: Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work

The Opportunity

Hitachi has an exciting opportunity for a motivated and customer focused Parts Supervisor to join the Mackay team. In this role, you will bring the Hitachi brand, values, strategy and customer service promise to life through industry leading service and excellent leadership skills.

Reporting to the Mackay Parts Manager, you will:

  • Lead and support a team of 4 x parts interpreters and internal parts sales team members
  • Generate and action various performance reports as required to achieve a nominated set of performance metrics
  • Work closely with the Mackay Warehouse Supervisor to ensure seamless delivery of parts to Hitachi’s valued customers
  • Apply Total Customer Satisfaction (TCS) principles in all interactions with customers and staff
  • Support the Mackay Parts Manager in quality monitoring and performance management, providing leadership, mentoring and guidance to the internal sales team
  • Managing the day to day operation of the supply of quality parts to both external customers and internal stakeholders in a timely manner, whilst maintaining a high level of service delivery
  • Build and develop long lasting relationships with customers
  • Apply continuous improvement opportunities within your area of responsibility

To be successful you will:

  • Ensure the HCA Safety Culture is embraced, displayed and driven from within - safety takes priority over everything else
  • Have previous experience in a similar role within the heavy earthmoving / construction industry
  • Have a proactive response to problem resolution and delivering on customer expectations
  • Display resilience, professionalism and enthusiasm to motivate the team to achieve desired business outcomes
  • Maintain strong business relationships with external customers and internal stakeholders
  • Have intermediate to advanced computer skills, experience with Microsoft Dynamics would be advantageous in this role

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

If this sounds like the role for you select the APPLY NOW button

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