Recovery Officer

4 weeks ago

Mile End, Australia RAA Full time
  • New Fixed Term (to 7/11/25) opportunity to join the Insurance Recoveries Team
  • Full-time position based in Mile End with Hybrid WFH option after probation
  • Join a high performing team with an inclusive and supportive culture

Reporting to the Team Leader Recoveries, you will be responsible for performing recovery tasks to support successful recovery outcomes, managing and actioning correspondence, and processing payments and receipts.

As a skilled and savvy customer service professional you will also negotiate settlements and payment arrangements to achieve the best possible outcomes for RAA and its members.

You will have a fantastic opportunity to utilise your extensive claims knowledge, and experience, to maximise recovery outcomes through effective negotiation and thorough investigation. In addition, you will:

  • Receive and action phone calls and emails, and escalate any that are outside of your skills or knowledge to Technical Claims Lead and/or Team Leader as required
  • Determine/calculate the member’s loss and send demands to at fault party
  • Raise and accept payments required to progress recovery activity
  • Achieve performance targets including financial outcomes and workload performance

About you  

You are a confident and enthusiastic self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

  • Experience as a high performing General Insurance Claims Officer
  • Proven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-making
  • Sound mathematical, reasoning and negotiation skills
  • Sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, AFCA Dispute Resolution Process and required legislative requirements arising from relevant Acts
  • ANZIIF Insurance qualifications (desirable)

About us

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members. 

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

  • Free RAA premium road service
  • Access to our Member Benefits program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • 12 weeks paid parental leave
  • Ongoing Training & Development opportunities and a Study Support Program
  • Wellbeing facilities and Corporate Health Insurance Plan
  • On-site Cafe with Barista

To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: Wednesday 4th September 2024.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.

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