Operations Hub Crew Leader

3 weeks ago

Fortitude Valley, Australia Urban Utilities Full time

  • Permanent Full Time, 38hr week

  • $66.95/hr base + Super (Up to 14%) + leave loading

  • Location: Fortitude Valley with hybrid and flexible working arrangements

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

We have an exciting opportunity for an Operations Hub Crew Leader to join the Operations and Maintenance Planning, Operations Hub, Control Room Team.

The Operations and Maintenance Planning Group is accountable for the operational performance and optimisation of Urban Utilities water and wastewater networks to ensure the highest level of customer satisfaction is delivered. In this group, we specialise in getting things done in new and effective ways for our customers.

Based in our new Central Control Room at our head office located in Fortitude Valley, The Operations Hub Crew Leader is accountable to lead and manage their own 24/7 Operations Hub control room team, on a rotating shift roster and influence others to deliver on the day of operations activities, ensuring the real-time operational performance of 9500km water network and 9700km wastewater network to prevent service interruptions, manage operational incidents and support our field based teams in service restoration.

As a key operational leadership position, this role is required to lead, collaborate and coordinate your core team and a broad range of stakeholders, conducting timely trouble shooting and execution of multiple activities in parallel, providing exceptional network performance, safety of our staff, assets and customers, leading to positive customer experience, exceptional public health and the ongoing protection of and minimise harm of the natural environment within relevant regulatory requirements.

The incumbent will be required to work 24/7 shifts on a rostered basis

List key functions of the role:

  • Lead Day of Operations Functions across 19,200 km of assets serving 1.6 million people.

  • Using SCADA and Operational Technology to identify and prevent failures and incidents.

  • Tactical operational and incident management.

  • Building a collaborative culture with bias for action and replicable, repeatable operations.

  • Lead provision of commercial services to others.

  • Building capability in operational teams.

Panama Plus Roster Applies: 8 cycles of 4 on 4 off (11 hour day and night shifts), then 2 weeks of 8 hour shifts Mon- Fri with 1 x RDO.

About you:

We are seeking candidates who are passionate about shaping our future, and ideally have the following qualifications, skills and experiences:

  • Management and Leadership of Control Rooms in similar utilities environments.

  • Leadership of monitoring and control of large, distributed asset bases through SCADA, IICATS, IoT and Advanced operational platforms.

  • Demonstrated ability to lead in fast paced operational or incident management environments.

  • Experience in contact centre, customer / community service, integrated operations centre, or commercial contracts would been seen as highly desirable.

At Urban Utilities, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right person for this role - it’s about so much more than ticking all the boxes

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

  • Generous Salary Packaging options, including novated leases.

  • Corporate discounts across Health insurance, technology and more.

  • 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family.

  • Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

  • Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au

  • Operations Hub Crew Leader

    2 weeks ago

    Fortitude Valley, Queensland, Australia Urban Utilities Full time

    Permanent Full Time, 38hr week $66.95/hr base + Super (Up to 14%) + leave loading Location: Fortitude Valley with hybrid and flexible working arrangements There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so...

  • Crew Labourer

    6 days ago

    Fortitude Valley, Australia Service Stream Full time

    Description Summary Join our Telecommunications Team as a Crew Labourer! Full training, PPE and tools provided. About the Role Service Stream's Telecommunications Division are currently seeking Crew Labourer to join our team in Fortitude Valley QLD.In this role you will be assisting a two person crew, as directed by the Crew Leader. Your primary...

  • Crew Labourer

    2 days ago

    Fortitude Valley, Australia Service Stream Full time

    Primary LocationQLD - Fortitude ValleyJob Description SummaryJoin our Telecommunications Team as a Crew Labourer! Full training, PPE and tools provided.About the RoleService Stream's Telecommunications Division are currently seeking Crew Labourer to join our team in Fortitude Valley QLD.In this role you will be assisting a two person crew, as directed by the...

  • Junior Crew

    4 weeks ago

    Fortitude Valley, Australia Guzman y Gomez Full time

    Seeking availability to work afternoon shifts from approx. 4pm + weekends - No work experience required - training provided - Super comfortable uniforms! GYG t-shirt provided. Just BYO jeans and sneakers! **Yes, that sounds like me!** Great! We would love you to join our team at GYG! Joining the team at GYG is a great way to earn money while being able to...

  • Junior Crew

    13 hours ago

    Fortitude Valley, Australia Guzman y Gomez Full time

    Seeking availability to work afternoon shifts from approx. 4pm + weekends - No work experience required - training provided - Super comfortable uniforms! GYG t-shirt provided. Just BYO jeans and sneakers! **Yes, that sounds like me!** Great! We would love you to join our team at GYG! Joining the team at GYG is a great way to earn money while being able to...

  • Junior Crew

    4 weeks ago

    Fortitude Valley, Australia Jobs for Humanity Full time

    **Company Description** Company Name: USD 437 **Job Description**: - Seeking availability to work afternoon shifts from approx. 4pm + weekends - No work experience required - training provided - Super comfortable uniforms! GYG t-shirt provided. Just BYO jeans and sneakers! **Yes, that sounds like me!** Great! We would love you to join our team at GYG!...

  • Junior Crew

    13 hours ago

    Fortitude Valley, Australia Jobs for Humanity Full time

    **Company Description** Company Name: USD 437 **Job Description**: - Seeking availability to work afternoon shifts from approx. 4pm + weekends - No work experience required - training provided - Super comfortable uniforms! GYG t-shirt provided. Just BYO jeans and sneakers! **Yes, that sounds like me!** Great! We would love you to join our team at GYG!...

  • Junior Crew

    2 weeks ago

    Fortitude Valley, Australia Guzman y Gomez Full time

    Are you on the lookout for flexible work that can accommodate your school commitments? Interested in gaining experience in the hospitality industry? **Yes, that sounds like me!** Great! We would love you to join our team at GYG! Joining the team at GYG is a great way to earn money while being able to balance your life and study commitments. You'll love...

  • Shift Leader

    4 weeks ago

    Fortitude Valley, Australia Guzman y Gomez Full time

    Company Description We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do. **Job Description**: As a **Shift...

  • Shift Leader

    1 month ago

    Fortitude Valley, Australia Guzman y Gomez Full time

    Company Description At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we...

  • Part Time Shift Leader

    7 days ago

    Fortitude Valley, Australia Guzman y Gomez Full time

    **Job Description**: Join GYG **Fortitude Valley **as a part-time Shift Leader to drive the best customer service and culture! The Shift Leader assumes the responsibility of guiding the team efficiently during designated trading hours, ensuring team motivation and engagement by upholding our food safety and quality standards. Your role involves leading the...

  • Dental Assistant Team Leader

    2 weeks ago

    Fortitude Valley, Australia TUH Health Fund Full time

    Work/life balance awaits! NO WEEKENDS - Highly competitive salary & great employee benefits - Supportive team environment with endless opportunity to learn and grow **About the Role** In the role of Dental Assistant Team Leader, you will be responsible for is responsible for the oversight and management of Dental Assistants to ensure the delivery of...

  • Call Centre Operator

    4 weeks ago

    Fortitude Valley, Australia Synergy For Success Industries Full time

    Our client is a leader in the supply of high end building products into well known distribution points, both Wholesale and Retail. We only deal in top end brands, and have a national distribution network, all operated by an extremely motivated team many of who have been with the company for many years. Our client is an employer of choice due to the great...

  • Operational Standards Leader

    2 weeks ago

    Fortitude Valley, Queensland, Australia Urban Utilities Full time

    Permanent Full Time, 38hr week Generous Salary + super + a variety of corporate discounts and salary packaging options Location: Fortitude Valley with hybrid and flexible working arrangements There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe that knowledge every single...

  • Mitigation Crew Opportunities

    4 weeks ago

    Hunter Valley, Australia NSW Government Full time

    **Mitigation Crew Opportunities** **(North Eastern Area)** **If you enjoy working outdoors and want to make a difference in the community, a role in our Mitigation Crews could be for you!** We are looking for motivated and community-minded individuals who have a passion for emergency services and enjoy working in an outdoor-based physical role. By joining...

  • Technical Support Agent

    4 weeks ago

    Fortitude Valley, Australia Synergy For Success Industries Full time

    Our client is a leader in the supply of high end building products into well known distribution points, both Wholesale and Retail. We only deal in top end brands, and have a national distribution network, all operated by an extremely motivated team many of who have been with the company for many years. Our client is an employer of choice due to the great...

  • Business Leader, Transport Delivery, Qld

    3 weeks ago

    Fortitude Valley, Australia Stantec Full time

    Business Leader, Transport Delivery, QLD - ( 230001IP ) **Description** Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always **design with community in mind**. We care about the communities we serve—because they're our communities too....

  • Accounts Assistant

    3 weeks ago

    Fortitude Valley, Australia Synergy For Success Industries Full time

    **About the business and the role **Our client is a leader in the supply of high end building products into well known distribution points, both Wholesale and Retail.This business has been in operation for over 60 yeas and has offices in Brisbane, Sydney, Melbourne and Perth.We only deal in top end brands, and have a national distribution network, all...

  • Sales Consultant at Goodlife Health Clubs

    2 weeks ago

    Fortitude Valley, Australia PG Operations Pty Ltd Full time

    **About Goodlife Health Clubs**: **As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate in excess of 90 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...

  • Shift Roster Officer

    2 months ago

    Fortitude Valley, Australia Aurizon Full time

    Job Number: - 78823 Work type: - Permanent - Full Time **Location**: - Fortitude Valley, Brisbane Categories: - Transport Operations & Logistics **Location**:Fortitude Valley **Remuneration**: $107k plus shift penalties & allowances **About the role**: Reporting to the Duty Deployment Leader, the Shift Roster Officer is an integral member of the...