Warranty Administrator

1 week ago

Warwick Farm, Australia Peter Warren Automotive Full time

Mercedes - Benz Macarthur is part of the PeterWarren Automotive is one of Australia's largest multi-franchiseautomotive dealer groups. Founded in 1958, we have expanded acrossSouth West Sydney, North Shore, Regional NSW, Northern NSW,Melbourne and throughout South East Queensland. With some of thefinest vehicle brands in the world we cover all aspects of vehicleownership. With over 1,800 employees across NSW, VIC and QLD, weare focused on growing and developing a career path for all ouremployees.

We are currently accepting applications for a full-timeWarranty Administrator position to join our teamat Campbelltown.

What the role entails:

Processing all warranty paperwork for our brandsEnsure proper documentation and verifying criteria is providedto the manufacturer or distributor.Review and process all returned/rejected/adjusted warrantyclaims, track each claim until its final resolution.Reconciling all warranty receivables and working with theaccounting department to obtain payments.Arranging for parts to be shipped to the factory or distributorand resubmitting all rejected claims promptly.Ensuring technician stories are accurate and completed inaccordance with manufacturer and dealership warranty policies &guidelinesAccurately completing clocking times and parts taggingFacilitating all warranty related issues including working withvendors and manufacturers to receive replacement vehicle partsEffectively liaising with the Workshop Foreman, Technicians andService Advisors to ensure we provide the best service to ourcustomers - both external and internal.

What we are looking for:

Flexibility to work at any of our locationsPrevious experience working as a Warranty Adminsitrator/Clerkwithin the Automotive Industry is preferredFull work rights in AustraliaMechanical knowledge would be advantageousStrong interpersonal and communication skillsStrong organisational skills with the ability toprioritiseExcellent attention to detail and following processesAbility to provide great customer serviceEffective conflict resolution skills to facilitate positiveoutcomes in a timely mannerAbility to work within a team environment with a can doattitude

Benefits:

Full time position availableEmployee Assistance Program (EAP)Exclusive discounts with our Samsung Partnership ProgramTraining Pathway and Growth opportunities providedJoining a group that continues to grow and expand in the AutoindustrySupportive environment with ongoing feedback and guidance toensure you succeed

If you think you can bring real value and add to the energy &enthusiasm in our team, we would love to hear from you

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