IT Support Engineer

1 month ago

North Ryde, Australia Small Animal Specialist Hospital (Sash) Full time
  • Being part of a passionate and dedicated team
  • On site parking
  • We foster a culture that promotes well-being and teamwork.

About SASH: The Small Animal Specialist Hospital (SASH) was established 17 years ago and is now Australia’s largest and most advanced network of specialist veterinary hospitals. Our flagship facility in North Ryde is the largest referral hospital in the southern hemisphere. We proudly care for over 45,000 pets and their families annually across our hospitals, which include locations in North Ryde, the Central Coast, Adelaide, Western Sydney, and Alexandria, with new hospitals opening soon in Northern Beaches and the Gold Coast.

The Opportunity: we are seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will possess expertise in cloud and SaaS applications, virtualisation technologies (Hyper-V or VMWare), backup systems, and desktop security. Familiarity with ITIL and strong customer service skills are essential to excel in this role. As an IT Support Engineer at SASH, you will play a crucial role in delivering comprehensive IT support across multiple locations.

Your primary responsibilities will include:

  • Resolving IT issues within SLA time frames to ensure minimal disruption to operations.
  • Managing events, overseeing new hire logistics, and facilitating office reconfigurations.
  • Logging and managing support tickets while participating in incident and problem management processes.
  • Creating and maintaining documentation and user guides, contributing to the knowledge base for team reference.
  • Taking on additional IT projects aligned with your interests and opportunities for professional growth.
  • Traveling to other SASH network sites as needed to provide on-site support.

 
Specific Accountabilities:

  • Setting up and supporting PCs, mobile devices, and desk phones for end users.
  • Assisting in managing IT infrastructure, including basic server tasks, network connectivity, and printer upkeep.
  • Administering Active Directory and Microsoft Office 365 accounts.
  • Providing Level 1 support for internal business applications.
  • Negotiating with vendors for IT products and services.
  • Keeping IT inventories up to date and creating training documents for new hires.

 
About You: To thrive in this role, you should possess the following skills and attributes:

  • A genuine love for people and pets, ensuring a compassionate approach in all interactions.
  • Excellent customer service skills complemented by strong verbal, written, and problem-solving abilities.
  • Attention to detail with a commitment to follow-through on tasks and projects.
  • Strong interpersonal skills and the ability to build effective working relationships across diverse teams.
  • Capability to work autonomously while also being an integral part of a team.
  • Strong time management and organisational skills, enabling efficient task prioritisation.
  • A proactive desire to continually identify areas for improvement and implement solutions.

 
What’s In It for You: Joining SASH as an IT Support Engineer means being part of a passionate and dedicated team committed to animal healthcare excellence. You will have the opportunity to work in a dynamic environment where your skills will directly impact the well-being of pets and their families. We offer a supportive workplace that values your contributions and encourages professional growth. With ongoing training opportunities and the chance to take on diverse IT projects, you’ll expand your expertise while enjoying a fulfilling career in a purpose-driven organisation. Your work-life balance is important to us, and we foster a culture that promotes well-being and teamwork.

Join Us: If you are passionate about IT support and animal healthcare, we invite you to apply and be part of our dedicated team at SASH, where your skills will make a real difference.

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