Service Advisor

2 months ago

Southport, Australia Mazda Full time
  • Interested in a Monday – Friday 4 day week roster
  • Are you a natural at customer service
  • Guaranteed weekly base earnings plus healthy commissions and a car on offer

We are currently recruiting for a Service Advisor to join the team at Southport Mazda.

 

What the role entails:

  • Providing the ultimate customer service experience to our clients face to face
  • Building and maintaining positive customer and employee relationships
  • Maintaining regular contact with our customers to provide updates
  • Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
  • Handling customer concerns and complaints with prompt solution based outcomes
  • Eagerness to learn and grow, while being humble when mistakes are made
  • Offering accurate estimates for customers requiring additional work or repairs
  • Being a champion of objections – There is always a positive outcome
  • Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for: 

  • Proven experience as a Service Advisor highly desired, or
  • Experience in Banking, Real Estate or customer facing roles highly desired
  • Excellent customer service with well-developed verbal and written communication skills
  • A proactive person who presents professionally – Appearance is everything
  • Experience in a department where KPIs are used
  • Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
  • Ability to sell additional work as required – Overcome objections
  • A person who enjoys creating memorable customer experiences
  • Someone who can work autonomously but thrives when part of a team. Culture is important to us
  • Someone who loves a challenge and has a strong focus in customer experiences
  • Love a fast paced, yet fun environment. Its never dull here

Benefits of joining us:

  • Employee Assistance Program (EAP)
  • Work/life balance with a 4 day roster. Keep the weekends for you and get your personal jobs sorted during the week
  • Quarterly and annual awards and recognition for high achievers
  • Training Pathway and Growth opportunities provided
  • Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes
  • Drive Car option
  • Competitive salary with commissions

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.

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