Automotive Service Consultant

3 weeks ago

Southport, Australia James Frizelle`s Automotive Group Full time
Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team at James Frizelle`s Automotive Group. As a key member of our service department, you will play a pivotal role in delivering exceptional customer experiences and ensuring our guests receive unparalleled service and resolution to their vehicle needs.

About the Role

About Us:

Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership.

With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

About You:

  • You have a proven experience as a Service Advisor, or experience in Banking, Real Estate or customer-facing roles.
  • You possess excellent customer service skills with well-developed verbal and written communication skills.
  • You present professionally and are proactive, with a focus on creating memorable customer experiences.
  • You are able to work autonomously but thrive when part of a team, and are eager to learn and grow while being humble when mistakes are made.
  • You have a strong focus on customer experiences and enjoy a challenge.
About the Opportunity

About the Position:

  • You will deliver exceptional customer service to our clients, starting with a strong and welcoming greeting.
  • You will build and maintain positive customer and employee relationships.
  • You will maintain regular contact with our customers to provide updates.
  • You will communicate with internal department teams to ensure all vehicles are completed and ready on time for our customers as promised.
  • You will handle customer concerns and complaints with prompt solution-based outcomes.
  • You will offer accurate estimates for customers requiring additional work or repairs.
  • You will be a champion of objections – There is always a positive outcome.
  • You will undergo ongoing training and development.

About the Benefits:

  • You will be offered an attractive remuneration package with monthly commissions/bonuses.
  • You will have access to great employee benefits, including discounts with our partners Bupa and Samsung, plus free Titans home game tickets.
  • You will have access to an Employee Assistance Program (EAP).
  • You will be eligible for quarterly and annual awards and recognition for high achievers.
  • You will have genuine career progression opportunities with a company committed to promoting and developing our team.
  • You will enjoy a supportive environment where everyone is passionate about their work and values a positive atmosphere.
About Us

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.

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