Technical Support Officer

1 month ago

Oakleigh, Australia ASSA ABLOY Full time

• Join an iconic Australian Brand
• Forbes Top 100 innovative company 

• Unlock an opportunity to work for ASSA ABLOY, we’re more than just locks 

About Us

ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale, are driven by innovation and have been recognised with ASSA ABLOY’s inclusion in Forbes’ Top 100 most innovative companies list on four separate occasions.

About The Role

We currently have an opportunity for a motivated Specification Writer - Technical Support Officer (Specification) to join our team based in Oakleigh. 

Reporting to the National Specification Co-Ordinator this role will focus on generating door hardware schedules and providing technical support to both architectural representatives and customers within the commercial construction and building industry. Working with a variety of clients, you will be required to demonstrate a high level of professionalism, develop a deep understanding of our products and then apply this knowledge into developing appropriate client schedules. This role will also have involvement in the monitoring of customers and competitor movements within the construction and developer industry and will provide training on product information as required. 

About you

This is a great entry-level opportunity for an individual wanting to build a career within a sales role or the broader business with both the local and global market leader in this industry. 

You will have: 

The ability to provide a high level of customer service An aptitude for problem solving and technical tasks as well as the willingness to learn  Knowledge of developing schedules for clients and strong computer skills  The willingness to develop an advanced understanding of the Australian Standards and building codes and Building Information Modeling (BIM) software Previous experience with CRM ( Salesforce or Microsoft Dynamics 365), mechanical, electro-mechanical and/or Electronic Access Control (EAC), specification writing and sales or architectural documenting would be desired but not essential

Why work with us?

Opportunity to work for a large successful global organisation Ongoing learning and development to meet your professional development needs True career opportunities in the wider business with many and varied career pathways A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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