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Direct Mobile Banker

4 months ago

Adelaide, Australia BOQ Full time

About the Role

Support delivery of the ME Business Plan by turning contact centre and self-generated leads into customers through providing great outcomes. This is achieved through living the Customer Promises, being quick and easy to deal with, expertly managing quality and risk and ensuring customers are informed every step of the way.

Focus is to grow the portfolio and exceed acquisition targets with the support of contact centre leads and drive New to Bank customers. Existing customers to be managed in a proactive way to retain as well as refer business.

Bankers will engage in their Local Area Marketing plan to be known as the face of ME and participate in Business activities to grow their personal brand. Work with local BOQ OM to deepen professional relationships and work collaborate to assist customers. 

About you

  • Established a core customer base with over 2 years competency experience as a Direct Banker
  • Proven experience in providing high level and efficient customer service
  • Knowledge and experience of working effectively with stakeholders
  • Good understanding of market and competitor developments
  • Technically sound in business development principles
  • Understanding of appropriate Regulatory Acts
  • Decision making - think, analyse and apply judgement to situations requiring a decision
  • Communication - listen, clearly and simply state your point of view and / or knowledge
  • Customer focus - understand and care about what the customer really wants

Customer

  • Delivers a quality customer experience every time
  • Be prepared and help the customer be prepared for every meeting
  • Make sure the customer is at the centre of all the decisions
  • Be proactive in customer focus activities i.e., Health checks

Team Collaboration

  • Works as part of a team
  • Contribute to team meetings
  • Shares knowledge with team / cross teams

Network / Building Advocacy

  • Attends and actively engages in Local community activity & participates in local business groups
  • Identifies opportunities for self & others
  • Takes accountability in contacting and/or referring to BOQ

Leadership

  • Demonstrates a growth mindset
  • Be an advocate of change / a change champion

Development

  • Elect to participate in working group/s
  • Shares best practices and coaches’ others
  • Identify /complete LYNDA, Kaplan and CCPD courses

About Us

ME Bank is part of the BOQ Group, and is one of Australia’s leading regional banks, providing a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.  

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Perks

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks