Desktop Support Technician

1 month ago


Brisbane, Australia Optimum Consulting Full time
  • Work for a large professional services firm
  • Brisbane CBD
  • Work within a large IT team with career development opportunities

We are currently seeking a Desktop Support Technician to join a National IT Division, based in the Brisbane office on a full-time basis for a large professional services orgnisation. This role gives the opportunity to support the national business with IT hardware deployment, support, and training. You will work within a large IT team nationally and have opportunities to develop your career.

Key Responsibilities:

  • Monitoring/responding to incoming requests and providing first level IT support to the business, escalating as required
  • Resolving national support requests via ServiceNow incident management system, including entering support requests received in person, over phone, e-mail or Skype/Teams
  • Providing support to staff in a face to face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop
  • Travelling to other offices around Australia, as required
  • Configuring and Installing personal computers, mobile devices, software and peripheral equipment
  • Policing security in accordance with the national IT procedures and policies
  • Adhering to established SLA's with the business and key stakeholders for timely resolution of issue

About you:

  • 12+ months experience in a similar role
  • Experience in a professional services environment an advantage
  • Excellent knowledge of the Microsoft desktop environment and Microsoft Office suite
  • Exposure to Active Directory and IT ticketing systems (ServiceNow)
  • Outstanding skills in troubleshooting, organisational and time management
  • A practical fast learner who is open to new challenges
  • Ability to work autonomously and in a team
  • Willingness to learn and positive can-do attitude
  • Excellent communication skills (written and verbal)
  • Excellent customer service, especially working with clients face to face

We are moving fast with this role. So please send us your CV without further delay. Apply NOW



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