Customer Service Officer

4 weeks ago

Brisbane, Australia Northline Full time

Are you a self-driven, enthusiastic and have a customer centric approach to problem solving? Northline have the perfect opportunity for you

Based at our Redbank depot, you will be the main conduit of communication between the Brisbane Branch and Northline’s National Call Centre assisting Northline’s customers to have a positive experience.  are seeking an enthusiastic and driven Customer Service Officer to join our depot in Kenwick.

Ideally you will enjoy working in a small team, have strong multi-tasking skills and thrive in a fast-paced environment.

Key Responsibilities:

  • Ensure from an operational perspective that Northline customers have a smooth and positive experience.
  • Managing quarantined freight and ensuring issues are resolved in an efficient manner.
  • Ensure any paperwork errors, missing/mismatched, non-conforming or ineligible information is rectified in a prompt manner and reported.
  • Complete depot searches where all findings are to be advised to the Service Centre.
  • Contacting all customers with freight held at the depot to organise collection/delivery.

As a successful candidate you will have:

  • A customer centric approach to problem solving.
  • Demonstrated ability to work and communicate effectively with internal and external stakeholders.
  • Proven history of providing excellent customer service to internal and external customers.
  • Good time management skills coupled with a high attention to detail.
  • Ability to work to tight deadlines and still have an eye for detail.
  • Moderate levels of proficiency with Microsoft Office suite and strong data entry skills.

About our Benefits

  • Learning, training and development support – Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry.
  • Employee recognition programs -  That recognise the value that the team and the individual bring to the Northline operation.
  • Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it.
  • Regular team building
  • Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more

About Northline

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.

  • Service Desk Officer

    7 days ago

    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...

  • Employee Services Officer

    4 weeks ago

    Brisbane, Australia Parliamentary Service Full time

    Do you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer role! We are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...

  • Employee Services Officer

    2 weeks ago

    Brisbane, Queensland, Australia Parliamentary Service Full time

    Do you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer roleWe are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...

  • Customer Engagement Associate

    2 weeks ago

    Brisbane, Queensland, Australia Customer Engagement Centre Full time

    Customer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...

  • Customer Service Officer

    3 weeks ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Work close to home in the northern suburbs of Brisbane - Immediate start - 6 month contract Troocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to a project, we are looking for Customer Service Officers for a 6 month temporary assignment. Head...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Immediate start CBD location 3 month temporary opportunityTroocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to growth, we are looking for Customer Service Officers for a three month temporary assignment. Head office is based in the Brisbane...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Work close to home in the northern suburbs of Brisbane Immediate start 6 month contractTroocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to a project, we are looking for Customer Service Officers for a 6 month temporary assignment. Head office...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Australia BMS Performance Australia Pty Full time

    Customer Service Officer - Civil Construction Industry - Newly Created Role Customer service and sales data entry focus. - Up to $65-68k Base + Super **ESTABLISHED BRAND NAME IN AUSTRALIA**: Founded as a business over 10+ years ago and employing over staff across Australia, our clients are one of the leading manufacturers and suppliers of construction...

  • Customer Service Officer

    1 week ago

    Brisbane, Australia Labourpower Recruitment Services Full time

    Rocklea Location - Monday to Friday 8.30am-4.30pm - $32.69 per hour inclusive of casual loading - transport and logistics experience an advantage - Temp to perm position - permanency after successful completion of 500 hours or 14 weeks - Easy access and on site parking available We are currently seeking an experienced Customer Service Officer to support the...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying around $30 per hour and is within office hours. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. **PERSOLKELLY** have an...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Capitaltpartners Full time

    Customer Service OfficerCall Centre & Customer ServiceCall Centre - InboundBrisbanePermanent / Full Time8/5/2023Based in Brisbane City - Inbound Customer Service OfficerOngoing growth opportunities with leading Finance companyGood salary on offerinbound Customer Service Officer required for Growing Finance Company based in the CBD.Working in an inbound call...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia MotorOne Autobody Full time

    Receptionists (Administration & Office Support) Looking for an exciting new start with a fast growing division of the MotorOne Group?MotorOne Autobody are recruiting an experienced Customer Service Officer for our MotorOne Autobody workshop based in Brisbane, QLD.About the company:MotorOne Group has been an innovator in the automotive industry for over 45...

  • Customer Service Officer

    3 months ago

    Brisbane, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer - Ongoing growth opportunities with leading Finance company - Good salary on offer inbound Customer Service Officer required for Growing Finance Company based in the CBD. Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling...

  • Customer Service Officer

    4 weeks ago

    Brisbane, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer - Ongoing growth opportunities with leading Finance company - Good salary on offer inbound Customer Service Officer required for Growing Finance Company based in the CBD. Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • Customer Service Officer

    1 week ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • customer service officer

    2 weeks ago

    Brisbane, Queensland, Australia Workpac Full time

    Customer Services Officer $31.68 p/h plus penalties & super Previous Customer Service Experience Based in Gladstone About the RoleWe are looking for a Customer Services Officer to be based in Gladstone. This person will be able to develop and maintain a strong product knowledge, seek opportunities to improve processes or create efficiencies within your...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Labourpower Recruitment Services Full time

    Rocklea Location Monday to Friday 8.30am4.30pm- $32.69 per hour inclusive of casual loading- transport and logistics experience an advantage Temp to perm position permanency after successful completion of 500 hours or 14 weeks Easy access and on site parking availableWe are currently seeking an experienced Customer Service Officer to support the daily...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer Ongoing growth opportunities with leading Finance company Good salary on offerinbound Customer Service Officer required for Growing Finance Company based in the CBD.Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling opportunities...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer Ongoing growth opportunities with leading Finance company Good salary on offerinbound Customer Service Officer required for Growing Finance Company based in the CBD.Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling opportunities...