Senior Fraud Analyst

1 month ago

Sydney, Australia Ubank Full time

About us 

At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead. 
With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster. In short, we want to help them achieve real momentum with money. 

Your why 

As a Senior Fraud Analyst, you’ll be engaging directly with customers, conducting thorough investigations, and proactively monitoring  transactions. On the front lines, you'll protect our customers from scams and be passionate about fighting fraud.

This role reports directly to the Fraud Manager.

How you will spend your time 

As a Senior Fraud Analyst, you will be responsible for:
  

  • Support
    Assisting the Fraud Manager and acting as an SME and escalation point for Fraud Analysts.
  • Customer Interaction
    Handle customer calls and emails about suspected fraud and assist scam victims.
  • Fraud Investigation
    Investigate fraud and scam incidents affecting the bank or its customers.
  • Operational Risk Support
    Assess and investigate fraud typologies to meet operational risk requirements.
  • Transaction Monitoring
    Monitor transactions and analyse customer behavior to detect potential financial crimes.
  • Fraud Investigation
    Responsible for preventing, detecting and investigating alerted cases.

What you will bring 

Essentials

  • Excellent written and verbal communication skills.
  • High attention to detail.
  • Effective liaison skills with internal and external stakeholders.
  • Solid understanding of different fraud types and transaction analysis.

Desirable 

  • Experience with Microsoft suite, Slack and Confluence (or other collaboration tools).

Why ubank? 

  • Hybrid working model - with 3 days in our central Sydney CBD office located above Wynyard station. 
  • Highly collaborative and positive culture
  • Strong internal development & growth opportunities
  • + other fantastic benefits to support

Our Values 

  • Delight the Customer - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success. 
  • Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative. 
  • Value Each Other - We respect everyone’s contribution, embracing a common goal and championing individuality. 
  • Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture. 
  • Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game. 

  
Our recruitment team is standing by, ready and eager to connect with you and answer any questions you might have. So why wait? Apply now with a CV and let's see where this exciting opportunity takes you 
   
  
We are proud to be an equal opportunity. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. When you apply, please tell us the pronouns you use. 

We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.

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