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Service Desk Specialist

4 months ago

Sydney, Australia West Recruitment Full time

- Up to $80k + Super
- Defined Career progression & Training programs
- Wynyard location - Flexible working arrangement

About Your New Employer

West Technology has been retained to recruit for an Australian owned MSP that is doing some great things in the Sydney market. This business has forged strong working relationships with a diverse portfolio of clients.
Lead by a youthful, outgoing and friendly management team, now is a great time to join a business that is going places. With a great CBD location, the office is only a 5 minute walk from Wynyard Station.

About Your New Role

Due to sustained growth, an opportunity has been created for an up and coming Service Desk Specialist to join the team. This person will work closely with Senior team members to manage both infrastructure and cloud environments and deliver outstanding service to companies throughout Sydney.

Some of the key tasks will include:
•Daily management of the IT Service Desk including client interaction and resource coordination (Circa 10-15 tickets per day).
•Involvement in systems implementations / upgrades and hardware roll-out projects.
•Installing, maintaining and supporting Windows Servers & operating systems
•Strong skills in supporting major cloud platforms & physical servers
•Configuration of firewalls, routers, switches and wireless access points.
•Supporting Office 365
•Building and maintain remote access environments (Citrix / RDS / VPN)
•Provide a high level of customer service and attention to ensure SLA’s are met.

About You
•Is passionate about forging a career within the IT industry and has (or is working towards) a degree or relevant IT qualification
•Ideally you will need to have 1-2 years of entry level experience within a generalist Helpdesk or IT support role and are ready for career progression.
•Is a team player with a ‘can do’ attitude.
•Critical to your success will be your communication skills, you will be proactive and engaging in your style and have a customer centric work ethos

Please note that we are unable to consider applicants who are not Australian Citizens or Permanent residents for this role

What’s in it for you?
•Internal & external Learning & Development programs
•Collaborate and partner with Team leaders for on the job training on complex issues.
•Diverse range of company sizes, industries and IT environments to best round your skills off.
•Variety of work
•Clearly defined career progression and advancement opportunities.
•Social culture- friendly and outgoing team that celebrates success.
•Flexible (Hybrid) working arrangement

Sound interesting and feeling up to the challenge? Apply below or contact Brandon Batros today for a further discussion around this opportunity.